LEANN CONNELL TRUMP
Poplar Bluff
Summary
Customer service professional with a reputation for efficiency, friendliness, creativity, resourcefulness, and competence. Excellent communication and listening skills. Strong multi-tasking ability, with attention to detail and client-centered focus.
Customer-focused with background in front desk duties. Possess strong organizational skills, aptitude for problem-solving and ability to manage multiple tasks concurrently. Demonstrated capability to provide outstanding customer service, handle complex situations effectively, and contribute positively to team dynamics.
Overview
30
30
years of professional experience
Work History
Front Desk Receptionist
Quality Inn and Suites
Sequim
12.2016 - 05.2019
- Performed data entry into computer systems to maintain accurate records of customer information.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Trimmer
Falcanna Farms
Port Angeles
04.2017 - 05.2017
- Adhered strictly to established safety protocols while performing various duties associated with the role of Trimmer.
- Reported any defective material or malfunctioning equipment immediately to supervisor and maintenance personnel.
- Maintained accurate records of daily output levels for management review.
Independent Care Provider
State of Washington
Port Angeles
10.2012 - 12.2015
- Provided financial support by receiving and paying bills
- Scheduled appointments and provided transportation
- Carried out assistance for activities of daily living
Level III Layup Technician
ACTI
Port Angeles
08.2009 - 02.2011
- Blueprint reading and comprehension
- Prepared and assembled aircraft parts
- Demonstrated conflict resolution
Assistant Manager/Store Clerk
OneStop
Richardson
06.1989 - 05.2005
- Checked-In product from vendors
- Provided continuing customer service
- Handled exponent cash transactions and deposits
- Assisted in interviewing and hiring new clerks
Assistant Manager/Leasing Agent
El Morocco Apartments
Irving
03.1999 - 06.2002
- Assisted in managing 176 units
- Handled sensitive paperwork including leases, background checks, and eviction court documents
- Used Microsoft Office to create intra office and external documentation including eviction and late payment notices
- Placed and received maintenance and supply orders
Education
GED -
Bismarck High School
Bismarck, MO08-1988
Some College (No Degree) - Addiction Counseling
Peninsula Community College
Port Angeles, WASkills
- Front Office Operations
- Organization and Planning
- Multi-Line Phones
- Customer Service
- Troubleshooting/Problem Solving
- Document Filing
- Inventory management
- Record keeping
- Dependable and responsible
- Critical thinking
Training
Customer Service Training, 01/01/92, Customer Service Training in Irving, TX from AT&T that provided information on how to give and receive exemplary customer service over the phone
References
- Carol Sinton, (360) 460-9916
- Amber Wheeler, (360) 477-3350
Timeline
Trimmer
Falcanna Farms
04.2017 - 05.2017
Front Desk Receptionist
Quality Inn and Suites
12.2016 - 05.2019
Independent Care Provider
State of Washington
10.2012 - 12.2015
Level III Layup Technician
ACTI
08.2009 - 02.2011
Assistant Manager/Leasing Agent
El Morocco Apartments
03.1999 - 06.2002
Assistant Manager/Store Clerk
OneStop
06.1989 - 05.2005
GED -
Bismarck High School
Some College (No Degree) - Addiction Counseling
Peninsula Community College