Leah Slaughter
St. Louis
Summary
Dynamic Front Desk Agent with extensive expertise in managing reservations, handling telephone inquiries, and addressing customer needs. Maintains a poised and professional demeanor while demonstrating an unwavering commitment to guest satisfaction. Proficient in resolving customer concerns swiftly through effective service and diplomatic communication, ensuring a positive experience for all guests. Strong ability to foster relationships and enhance the overall guest experience contributes to a welcoming and efficient front desk environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Desk Associate/Day Camp Counselor
Westborough Country Club
06.2022 - Current
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Provided a high level of customer service to all clients.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Adept Child Swim Instructor and Front Desk Receptionist, I excel in child supervision and customer service. At Goldfish Swim School, I fostered a motivational environment, enhancing student proficiency. My tenure at Westborough Country Club underscores my ability to juggle tasks with finesse, ensuring seamless operations and client satisfaction.
Office Secretary
Camp Danbee
06.2025 - 08.2025
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
Swim Instructor
Goldfish Swim School
06.2021 - 09.2021
- Provided swimming instruction to students of various ages and ability levels.
- Created an enjoyable learning atmosphere that motivated students to reach their goals.
- Communicated with parents and guardians about student progress and challenges.
Education
YMCA Teen Exchange
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Webster Groves High School
St. Louis, MO05.2024
Bachelor of Science - Speech-Language Pathology
Missouri State University
Springfield, MO05-2028
Skills
- Rule enforcement
- Class Instruction
- Child Supervision
- Emergency procedures
- Creative Thinking
- Issue resolution
- Curriculum Implementing
- File Organization
- Customer Service
- Enforcing Rules
LANGUAGES
Spanish - Advanced
French - Beginner
Certification
- Certified CampSafeⓇ, Bekidsafe-Center for child counseling- 2025
Timeline
Office Secretary
Camp Danbee
06.2025 - 08.2025
Desk Associate/Day Camp Counselor
Westborough Country Club
06.2022 - Current
Swim Instructor
Goldfish Swim School
06.2021 - 09.2021
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Webster Groves High School
YMCA Teen Exchange
Bachelor of Science - Speech-Language Pathology
Missouri State University
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