Leah Sherrod
Springfield
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Versona
10.2024 - Current
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Stylist
Kendra Scott
10.2023 - 10.2024
- Provided exceptional customer service by greeting and assisting customers with their shopping needs
- Maintained a clean and organized sales floor, ensuring products were properly displayed and stocked
- Operated cash register accurately, processing transactions efficiently and handling cash responsibly
- Assisted in receiving and unpacking merchandise shipments, verifying accuracy of inventory
- Collaborated with team members to achieve daily sales goals through effective communication and teamwork
- Demonstrated product knowledge to answer customer inquiries and make appropriate recommendations
- Handled customer complaints or concerns promptly and professionally, resolving issues to ensure customer satisfaction
- Assisted in setting up promotional displays or signage to attract customers' attention to featured products
- Contributed ideas for improving store layout or merchandising strategies based on customer feedback or trends
- Participated in periodic inventory counts to maintain accurate stock levels and identify any discrepancies
- Assisted in training new team members on company policies, procedures, and best practices for excellent customer service
- Maintained knowledge of current promotions, discounts, or special offers to effectively communicate them to customers
Team Member
Pineapple Bliss
05.2022 - 08.2023
- Collaborated with team members to achieve project goals and deliver high-quality results
- Contributed innovative ideas and solutions during team meetings, leading to improved processes and outcomes
- Demonstrated strong teamwork skills by actively participating in group discussions and brainstorming sessions
- Supported team leader in coordinating tasks, ensuring efficient workflow and timely completion of projects
- Assisted in training new team members on company policies, procedures, and best practices
Education
High School Diploma -
Joplin High School
Joplin, MO05-2023
Bachelor of Science - Business Management
Missouri State University
Springfield, MO12-2027
Skills
- Cash register
- Cleaning
- Negotiation
- Leadership
- Jewelry sales (1 year)
- Driving
- Loss Prevention
- POS
- Sales (1 year)
- Communication skills
- Phone etiquette
- Customer service
- Food safety
- Food service
- Cash handling
- Assistant Manager Experience
- Retail sales
- Organizational skills
- Retail math
- Inventory control
- Basic math
- Commercial driving
- Restaurant experience
Timeline
Assistant Manager
Versona
10.2024 - Current
Stylist
Kendra Scott
10.2023 - 10.2024
Team Member
Pineapple Bliss
05.2022 - 08.2023
High School Diploma -
Joplin High School
Bachelor of Science - Business Management
Missouri State University