Leah Grissom
Macon
Summary
Dynamic Treatment Coordinator specializing in insurance management, scheduling, staff training, and clinic operations. Proven ability to address challenges efficiently while fostering a friendly, ethical work environment. Extensive experience in Applied Behavior Analysis and collaboration with multi-disciplinary healthcare teams. Committed to enhancing operational efficiency and patient care delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Treatment Coordinator
Greenwood Autism Center (Truman State University)
Kirksville
08.2023 - Current
- Coordinated patient and staff scheduling to optimize clinical workflow and improve patient care.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Maintained accurate and confidential patient records in accordance with HIPAA regulations.
- Provided guidance and support to team members regarding clinical best practices.
- Assessed staffing needs on an ongoing basis to ensure adequate coverage of clinical services.
- Maintained records management system to process personnel information and produce reports.
- Developed and implemented clinical policies and procedures to ensure compliance with regulatory standards.
- Participated in the recruitment process for new employees by conducting interviews and making hiring decisions.
- Coordination, training, and support of all other Registered Behavior Technicians.
- Support administrative activities, such as answering phones, greeting center guests, and ensuring supplies are available.
- Functions as a local proxy for remote senior clinical employees, within the scope of the role.
- Tasked with training all staff who work directly with clients in QBS Safety-Care procedures, and acting as the on-site proxy to ensure all safety guidelines and procedures are met and followed during a crisis protocol.
- Maintain RBT qualifications to address staffing gaps, and uphold seamless client care delivery.
- Monitored clinical staff work hours, sick days and vacation time.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Facilitated communication between patients, families, and healthcare teams to ensure coordinated care.
- Monitored proper clinical area appearance, sterilization and restocking by creating daily, weekly and monthly assistant tasks lists.
- Maintained awareness of government regulations, health insurance changes and financing options.
Lead Registered Behavior Technician (Lead RBT)
Preferred Family Healthcare Center for Autism
Kirksville
10.2021 - 07.2023
- Provide direct one-on-one behavioral interventions to clients, and implement behavior programming as outlined in the BSP.
- Implement communication, academic, functional, and social-emotional curriculum materials with clientele, and assist the supervisor in creating program materials.
- Collect and record session data, and enter session summaries into a tracking database to bill client insurance.
- Responsible for helping train new staff as asked by the supervisor, based on ABA techniques and principles, supervisor feedback, BACB guidelines, and personal experience gained throughout the time spent in the field.
- Serves as the first point of contact for staff and client caregivers.
- Acts as an on-site supervisor in the absence of the clinic's behavior analyst.
- Write session summary notes, create session materials, create client graphs, and data collection systems, and update existing materials and systems as needed.
- Creates clinic schedule, including staff scheduling, client scheduling, and appointment scheduling that arises for activities that are not normally on the day-to-day agenda.
- Handling inquiries and referrals for services in order to manage the clinic's waitlist, filing incoming requests, updating and organizing the waitlist, and keeping track of documentation sent in by potential new clients.
- Handling all ordering of supplies for the clinic, staff, and clients.
Registered Behavior Technician (RBT)/Office Manager
Judevine Center for Autism
Kirksville
09.2020 - 10.2021
- Trained in Applied Behavior Analysis implementation, I performed assigned curriculum material for clientele under the supervision of a Board Certified Behavior Analyst.
- Implemented communication and academic curriculum, trained in the use of AAC devices, and proper data collection into a collection system.
- Implemented behavior intervention plans for violent or other problematic behaviors
- Communicated session summaries to parents, and families.
- Facilitated group and social interaction between clients, and helped to plan group social activities.
- Creates clinic schedule, including staff scheduling, client scheduling, and appointment scheduling that arises for activities that are not normally on the day-to-day agenda.
- Handled inquiries for services, and managed the clinic waitlist by sorting and filing incoming referrals and inquiries.
- Issued medications from clinic dispensary and kept records using specified procedures. (L1MA trained)
Assistant Manager
Casey's General Store
Kirksville
03.2020 - 10.2020
- Trained in all aspects and areas of the store, I am able to cover and fill shifts in every department and on every shift.
- First point of contact for employees in the absence of the store manager, or on the manager's off days.
- Ensure procedures and tasks are completed throughout the day, on time and accurately, in order to provide excellent service to customers.
- Stocked, replaced, and rotated merchandise on shelves, in coolers, and on displays throughout the store.
- Completed weekly ordering and inventory using various technological systems to record the inventory, order more products, and place orders.
- I completed the daily books each morning, which included counting money from the registers and safe from the day before, making physical money/cash drops to the bank, and figuring out where any missing currency may have gone before finalizing the drop and accounting books for the day.
- Responsible for keeping in daily contact with the manager and district manager to ensure fidelity throughout the store.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained up-to-date knowledge of the company's products and services.
Venue Manager
White Oaks Barn
Kirksville
08.2019 - 03.2020
- Assisting customers with planning specific details, set-up, and scheduling of their event prior to the event.
- Led tours for potential customers, providing comprehensive pricing details.
- Arranged bookings up to two years in advance.
- Ensured contract review, securing signatures and addressing inquiries.
- Performed administrative tasks related to event planning such as preparing invoices or tracking expenses.
- Reviewed and inspected all areas of facility and checked supply levels for quick restocking to maintain appearance and functionality.
- Coordinated with vendors to ensure timely delivery of products and services for events.
- Ensured compliance with all local health codes, liquor regulations, fire codes, building codes and other applicable laws.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Responded daily to business communications across phone calls, emails, texts, and social media messages using a company cell phone.
- Organized staffing assignments to align with wedding and event size requirements.
Education
Dual Credit Classes - General Education Courses
Moberly Area Community College
05-2018
Some College (No Degree) - Applied Behavior Analysis
Capella University
trueSkills
- Experience with Developmental Disabilities
- Autism Support Experience
- Early Intensive Behavioral Intervention
- Applied Behavior Analysis (ABA)
- Data collection, data entry
- Session Report Writing
- Insurance Billing
- Crisis Management and De-Escalation
- Skilled in Microsoft Office Applications
- Completing inventory
- Communication skills
- Social media management
- Customer service
- Event planning
- Patient scheduling
- Records management
- Staff training
- Management experience
- Health insurance knowledge
- Patient communication
- Accurate filing proficiency
- Insurance verification
- HIPAA compliance
- Office administration
- Appointment scheduling
- Patient care coordination
- Proficient in Rethink
- Proficient in Central Reach
- Proficient in the Relias Training platform
- ABA billing and CPT code knowledge
- New hire training
Certification
- Registered Behavior Technician, 2020 - Present
- Level 1 Med Aide (L1MA), 2021 - 2023
- Non-violent crisis prevention and intervention training (CPI), 2022 - 2023
- CPR/AED Certified, 2022 - Present
- QBS Safety-Care (Trainer), 2023 - Present
- MO Mandated Reporter, 2020 - Present
Skills Experience
- Developmental disabilities experience, experience with children
- Autism Experience
- ADHD Experience
- Mood or other behavioral disorders
- Behavioral therapy, early intensive behavioral intervention
- Direct support experience and skills.
- Functional communication skills, including simple ASL
- Applied Behavior Analysis (ABA)
- Data collection, data entry, written session reporting, billing to insurance
- Direct support professional, HIPAA
- Crisis management and care plans
- Microsoft Office Products (+5 years)
- Office technology such as phone systems, scheduling systems, scanners, copiers, printers, etc.
- Filing, organizing, and completing inventory
- Scheduling experience (+3 years)
- Personal Relations: communication skills, public relations, public speaking, social media management, customer service, etc.
- Event planning and managing.
- Management experience (store, clinic, and venue experience).
- Administrative experience
References
References available upon request.
Timeline
Senior Treatment Coordinator
Greenwood Autism Center (Truman State University)
08.2023 - Current
Lead Registered Behavior Technician (Lead RBT)
Preferred Family Healthcare Center for Autism
10.2021 - 07.2023
Registered Behavior Technician (RBT)/Office Manager
Judevine Center for Autism
09.2020 - 10.2021
Assistant Manager
Casey's General Store
03.2020 - 10.2020
Venue Manager
White Oaks Barn
08.2019 - 03.2020
Dual Credit Classes - General Education Courses
Moberly Area Community College
Some College (No Degree) - Applied Behavior Analysis
Capella University
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