Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lawrence Hopkins

Sparta

Summary

Dynamic Shift Lead at Casey's General Stores with a strong focus on customer service and employee training. Successfully resolved conflicts and enhanced team productivity while maintaining safety standards. Proven ability to motivate staff and ensure accurate cash handling, fostering a positive work environment and achieving high customer satisfaction. I am also enrolled in the Phlebotomy program through OTC. I am expected to graduate in 2026

Overview

1
1
year of professional experience
1
1
Certification

Work History

Shift Lead

Casey's General Stores
07.2024 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Kept employees operating productively and working on task to meet business and customer needs.

Education

High School Diploma -

Spokane HIgh School
Spokane, MO
05-2025

Skills

  • Customer service focus

  • Employee training

  • Guest service

  • Team motivation

  • Conflict resolution

  • Workplace safety

  • Work delegation

  • Rules enforcement

  • Coaching and mentoring

  • Conflict management

  • Knowledge sharing

Certification

  • Certified for Forklift Operater At Table Rock Career Center -2025
  • Licensed At Table Rock Career Center For Marine Technology- 2025
  • CPR Certification at Spokane High School- Received in January 2025.

Timeline

Shift Lead

Casey's General Stores
07.2024 - Current

High School Diploma -

Spokane HIgh School

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Lawrence Hopkins