Summary
Overview
Work History
Education
Skills
Timeline
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Lavita Bates

Jefferson City

Summary

Dynamic customer service professional with extensive experience in cash handling at Dolgencorp. Demonstrated expertise in enhancing team productivity through effective communication and targeted employee training. Recognized for exceptional inventory management and maintaining safety compliance, consistently delivering high-quality service in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Assistant Store Manager

Dolgencorp
Jefferson City
08.2024 - Current
  • Delegated work to staff, setting priorities and goals.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Maintained a safe working environment by enforcing safety regulations.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Call Center Representative

Rose International
Jefferson City
01.2022 - 09.2025
  • Contacted customers about potential service upgrades, new services and account changes.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Developed effective working relationships with team members across multiple departments.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Maintained detailed records of customer interactions and transactions for future reference.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Freight Processing Lead

Big Lots
Jefferson City
02.2023 - 08.2024
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked effectively in team environments to make the workplace more productive.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Operated equipment and machinery according to safety guidelines.
  • Operated a variety of machinery and tools safely and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Housekeeping Manager

Baymont inn & Suit Hotel
Jefferson City
09.2013 - 10.2016
  • Resolved customer complaints in a timely manner.
  • Defined and monitored personnel and project schedules to ensure on-time project completion.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Ordered cleaning supplies, linens, chemicals, amenities. as needed.
  • Prepared work schedules for associates to promote proper staffing levels.
  • Communicated with maintenance team on damages to repair.
  • Conducted regular meetings with housekeeping staff to discuss performance issues.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Developed and implemented housekeeping policies and procedures to ensure efficient operations.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Streamlined operational efficiencies by operating and training staff on power equipment tools.
  • Delegated work to staff, setting priorities and goals.
  • Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.

Education

Associate of Science - Medical Billing And Coding

Herzing University
Madison, WI
08-2020

Skills

  • Cash handling
  • Inventory management
  • Customer service
  • Employee training
  • Safety compliance
  • Communication skills
  • Pricing and markdowns
  • Excellent communication
  • Multitasking Abilities
  • Multitasking
  • Stock rotations

Timeline

Assistant Store Manager

Dolgencorp
08.2024 - Current

Freight Processing Lead

Big Lots
02.2023 - 08.2024

Call Center Representative

Rose International
01.2022 - 09.2025

Housekeeping Manager

Baymont inn & Suit Hotel
09.2013 - 10.2016

Associate of Science - Medical Billing And Coding

Herzing University

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Lavita Bates