Lavelle Johnston
Springfield
Summary
Dynamic professional with a proven track record at T-Mobile, excelling in customer service and inventory management. Enhanced sales by 15% through strategic promotional coordination and team collaboration. Adept at training staff and ensuring operational compliance, leveraging strong communication skills to drive performance and maintain high standards.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Diligent call center rep with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Overview
9
9
years of professional experience
Work History
Assistant Manger
T-Mobile
03.2025 - 08.2025
- Assisted in managing daily store operations and ensuring compliance with company policies.
- Provided exceptional customer service, resolving issues to enhance customer satisfaction.
- Supported inventory management processes, including stock replenishment and organization.
- Collaborated with team members to meet sales targets and improve overall performance.
- Trained new employees on operational procedures and customer engagement techniques.
- Monitored store appearance and merchandising standards to maintain brand integrity.
- Analyzed sales data to identify trends and recommend strategies for improvement.
- Coordinated promotional initiatives to drive traffic and increase product visibility.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Sales Associate
AT&T
01.2020 - 06.2022
- Engaged customers to understand needs, providing tailored product recommendations.
- Demonstrated product features and benefits to enhance customer experience.
- Assisted in inventory management, ensuring stock levels met demand.
- Collaborated with team members to achieve sales targets consistently.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Maintained store presentation standards to create an inviting shopping environment.
Assistant Head Cook
McAllister's Deli
06.2021 - 04.2022
- Supervised kitchen operations to ensure timely food preparation and service delivery.
- Trained and mentored junior staff on food safety protocols and cooking techniques.
- Streamlined inventory management processes, reducing waste and optimizing ingredient use.
- Assisted in menu development, incorporating seasonal ingredients and customer feedback.
Head Cook
Galloway Station
06.2018 - 03.2020
- Supervised kitchen staff, ensuring adherence to safety and sanitation standards.
- Developed weekly menus based on seasonal ingredients and customer preferences.
- Trained new cooks in food preparation techniques and kitchen protocols.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Streamlined food preparation processes, improving efficiency without sacrificing quality.
- Led team meetings to discuss performance improvements and address operational challenges.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
Customer Representative
H&r Block
01.2017 - 05.2017
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Assisted clients in understanding tax-related documents and processes, ensuring clarity and compliance.
- Processed client transactions accurately using H&R Block software systems to maintain data integrity.
- Educated customers on available tax services, enhancing their understanding of options for maximizing refunds.
Education
Associate of Arts - Music
Arkansas State University
Jonesboro, ARBachelor of Arts - Musical Theater
Missouri State University
Springfield, Missouri, MOHigh School Diploma -
Parkview Arts Science Magnet School
Little Rock, Ar05-2014
Skills
- Customer service
- Inventory management
- Sales analysis
- Staff training
- Operational compliance
- Merchandising standards
- Transaction processing
- Performance monitoring
- Team collaboration
- Promotional coordination
- Food safety protocols
- Kitchen supervision
Accomplishments
- Collaborated with team of High Tide Theatrical in the development of The 2025 Season.
Timeline
Assistant Manger
T-Mobile
03.2025 - 08.2025
Assistant Head Cook
McAllister's Deli
06.2021 - 04.2022
Sales Associate
AT&T
01.2020 - 06.2022
Head Cook
Galloway Station
06.2018 - 03.2020
Customer Representative
H&r Block
01.2017 - 05.2017
Associate of Arts - Music
Arkansas State University
Bachelor of Arts - Musical Theater
Missouri State University
High School Diploma -
Parkview Arts Science Magnet School