Laurren Murphy
Waynesville
Summary
Motivated Air Force Veteran and seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Diligent worker with strong communication and task prioritization skills.
Overview
12
12
years of professional experience
Work History
Administrative Specialist
KSA Integration, LLC
02.2024 - Current
- Safeguarded with 100% accuracy sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Created a utilization rate tracking system to record and maintain utilization rate data resulting in an overall 40% utilization rate increase.
- Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
- Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Created a travel cost comparison tool for employees in order to efficiently and effectively provide data on multiple travel options resulting in a 50% faster and accurate process.
Emergency Medical Technician Basic
Camden Somers Township Fire Department
03.2020 - 07.2021
- Determined 650 medical and safety requirements at emergency scene by assessing medical status of ill or injured persons, resulting in 100% safe and efficient medical treatment and transportation for admissions to local hospitals.
- Developed impactful grant applications to enhance organization's potential for funding awards.
- Assisted in the development of a Quality Assurance Program to ensure compliance, protocol adherence, and trend identifications.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Administered basic life and advanced life support to 400 patients at scene, en route to hospital and pre-hospital settings, resulting in 95% patient satisfaction and high quality medical treatment.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes, resulting in 90% higher quality medical treatment post- emergency transportation.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain 100% inventory.
- Completed and submitted over 300 field care reports, patient billing, trip tickets and daily driver unit checkout forms to facilitate 100% accurate record-keeping requirements.
- Assisted with annual and semi-annual event coordination for continued education and training of staff resulting in 100% certification compliance in accordance with OSHA and NREMT standards.
Underwriting Assistant
Cincinnati Insurance Companies
05.2018 - 10.2019
- Successfully completed 5,200 requests by providing customer service via telephone and email and effectively answered questions and inquiries.
- Supported review, acceptance or denial of 3,000 new business and renewal business by providing data entry and administrative assistance to Lead Underwriter to close sales resulting in 95% success rate.
- Copied, logged and scanned supporting documentation and placed all information in client files.
- Verified 5,000 client files for data integrity to maintain 100% accuracy.
- As a key performance indicators (KPI) successfully completed 200 client financial audits in accordance with standard operating procedures to determine yearly financial accuracy to 100%.
- Maintained and built rapport with over 5 agencies in a professional manner resulting in 95% renewal business sales goals.
Support Section Technician
United States Air Force
01.2014 - 10.2016
- Revised section vehicle program identifying 15 maintenance discrepancies that resulted in a 25% availability increase.
- Analyzed 20 technical order discrepancy updates correcting 20 documentation errors, resulting in an 85% Quality Assurance pass rate.
- Performed over 800 weekly inspections correcting 240 discrepancies maintaining the personal evaluations rate at a 90%.
- Processed two requests for the section providing 170 employees with serviceable supplies and special equipment.
Aircraft Debrief Technician
United States Air Force
01.2013 - 01.2014
- Processed 1000 pilot reported discrepancies allowing the work section 1,046 accomplished flights and 1,800 hours flown in 2014.
- Developed and maintained the sections Flying Hour Program and Deviation spreadsheet resulting in an 85% Mission Complete rate in October, 2013.
- Maintained four programs tracking In-Flight Emergencies providing critical information to the Wing Safety Quality Assurance section.
- Mentored three debrief technicians accomplishing 4,900 flights recorded with no discrepancies.
Education
Bachelor of Arts - General Studies
Southern New Hampshire University
Hooksett, NH03.2023
Vocational Certification - Emergency Medical Technician - Basic
Butler Technology And Career Development Schools
Hamilton, OH02.2020
Vocational Certification - Aircraft Armament Technician
United States Air Force Technical Training
Wichita Falls, TX06.2013
Skills
- Networking
- Google Docs
- Customer Service
- MS Office Applications
- Resource Management
- Relationship building
- Database Management
- Word Processing
- Computer Skills
- Conflict Resolution
- Data Entry and Analysis
- Filing Systems
- Research and Analysis
- Medical Terminology
- EHR Systems
Gap In Employment
07/2021 - 02/2024:
Break in work due to military relocation in July 2021 and full-time student status at Southern New Hampshire University that concluded with successful degree completion in March 2023.
Timeline
Administrative Specialist
KSA Integration, LLC
02.2024 - Current
Emergency Medical Technician Basic
Camden Somers Township Fire Department
03.2020 - 07.2021
Underwriting Assistant
Cincinnati Insurance Companies
05.2018 - 10.2019
Support Section Technician
United States Air Force
01.2014 - 10.2016
Aircraft Debrief Technician
United States Air Force
01.2013 - 01.2014
Bachelor of Arts - General Studies
Southern New Hampshire University
Vocational Certification - Emergency Medical Technician - Basic
Butler Technology And Career Development Schools
Vocational Certification - Aircraft Armament Technician
United States Air Force Technical Training
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