Laurie Usery
Salem
Summary
Results-driven professional with expertise in operations management, customer service excellence, and process improvement. Proven ability to enhance team performance and customer satisfaction through innovative strategies.
Overview
14
14
years of professional experience
Work History
Sr. Managment
Dominos Pizza (5-Star Pizza)
Salem
03.2022 - Current
- Acted as second-in-command during GM's absence, facilitating seamless operations.
- Proposed innovative strategies that improved team performance and project outcomes.
- Executed day-to-day duties with precision and efficiency.
- Collaborated with diverse coworkers to meet objectives and resolve product-related challenges.
- Identified customer needs swiftly and effectively to improve service delivery.
- Addressed customer issues with knowledgeable service, fostering high satisfaction rates.
Office Manager
Motion Industries
Rolla
07.2014 - 08.2020
- Managed office operations to optimize workflow and enhance productivity.
- Coordinated executive and team schedules to facilitate effective meetings.
- Oversaw inventory management and procurement of office supplies.
- Oversaw inventory control to ensure availability of supplies.
- Implemented filing systems to organize documents and streamline access.
- Coordinated shipping and receiving processes to support timely deliveries.
- Conducted regular audits to verify compliance with company standards.
- Taking care of customers
Loan Officer
Missouri Loan Center
Salem
04.2012 - 07.2014
- Coordinated with clients to efficiently gather documentation for streamlined loan processing.
- Guided clients through loan process, ensuring clarity and support at each stage.
- Communicated loan terms clearly to clients, ensuring understanding of obligations.
- Evaluated loan applications for compliance with company policies and regulatory standards.
- Maintained accurate records of all loan transactions and client interactions.
- Provided exceptional customer service to enhance overall loan experience.
Education
Some College (No Degree) - Nursing
Ozarks Technical Community College
Springfield, MOSkills
- Operations management
- Inventory oversight
- Financial analysis expertise
- Process improvement
- Customer service excellence
- Team collaboration
- Document organization
Timeline
Sr. Managment
Dominos Pizza (5-Star Pizza)
03.2022 - Current
Office Manager
Motion Industries
07.2014 - 08.2020
Loan Officer
Missouri Loan Center
04.2012 - 07.2014
Some College (No Degree) - Nursing
Ozarks Technical Community College