Dynamic manager with a strong focus on enhancing guest experiences, team leadership, and operational efficiency. Proven ability to implement process improvements and train staff effectively to drive performance.
Overview
16
16
years of professional experience
Work History
Manager
Mark Twain Casino
Lagrange Mo
01.2026 - Current
Supervised daily operations ensuring compliance with casino regulations and standards.
Coordinated staff schedules to optimize workforce efficiency and service delivery.
Assisted in training new employees on operational procedures and customer service protocols.
Monitored gaming area for adherence to safety policies, reporting discrepancies promptly.
Manager
Hannibal Fast Stop
Hannibal, MO
03.2017 - 11.2025
Implemented process improvements to enhance guest experience and operational workflow.
Managed inventory levels, ensuring timely restocking of supplies to support operations.
Conducted regular inspections of facilities to maintain cleanliness and safety standards.
Collaborated with department heads to address operational challenges and improve team performance.
Managed and motivated employees to be productive and engaged in work.
Manager
Applebee's Grill + Bar
Creve Coeur, MO
08.2015 - 02.2017
Oversaw daily operations, ensuring compliance with gaming regulations and company policies.
Managed staff scheduling, optimizing workforce allocation for peak service hours.
Developed training programs to enhance team performance and customer service standards.
Implemented cost-control measures, driving efficiency in resource management and budgeting.
Manager Server/Head Bartender
El Nopal Family Mexican Restaurant
Palmyra, MO
05.2010 - 08.2014
Oversaw daily restaurant operations, ensuring high standards of food quality and customer service.
Trained and mentored staff on best practices for efficiency and guest satisfaction.
Implemented inventory management systems to optimize stock levels and reduce waste.
Developed schedules to meet peak service demands while controlling labor costs.