Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Williams

Palmyra

Summary

Dynamic manager with a strong focus on enhancing guest experiences, team leadership, and operational efficiency. Proven ability to implement process improvements and train staff effectively to drive performance.

Overview

16
16
years of professional experience

Work History

Manager

Mark Twain Casino
Lagrange Mo
01.2026 - Current
  • Supervised daily operations ensuring compliance with casino regulations and standards.
  • Coordinated staff schedules to optimize workforce efficiency and service delivery.
  • Assisted in training new employees on operational procedures and customer service protocols.
  • Monitored gaming area for adherence to safety policies, reporting discrepancies promptly.

Manager

Hannibal Fast Stop
Hannibal, MO
03.2017 - 11.2025
  • Implemented process improvements to enhance guest experience and operational workflow.
  • Managed inventory levels, ensuring timely restocking of supplies to support operations.
  • Conducted regular inspections of facilities to maintain cleanliness and safety standards.
  • Collaborated with department heads to address operational challenges and improve team performance.
  • Managed and motivated employees to be productive and engaged in work.

Manager

Applebee's Grill + Bar
Creve Coeur, MO
08.2015 - 02.2017
  • Oversaw daily operations, ensuring compliance with gaming regulations and company policies.
  • Managed staff scheduling, optimizing workforce allocation for peak service hours.
  • Developed training programs to enhance team performance and customer service standards.
  • Implemented cost-control measures, driving efficiency in resource management and budgeting.

Manager Server/Head Bartender

El Nopal Family Mexican Restaurant
Palmyra, MO
05.2010 - 08.2014
  • Oversaw daily restaurant operations, ensuring high standards of food quality and customer service.
  • Trained and mentored staff on best practices for efficiency and guest satisfaction.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Developed schedules to meet peak service demands while controlling labor costs.

Education

Associate of Business Administration -

John Wood Community College
Quincy, IL
05-2011

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Timeline

Manager

Mark Twain Casino
01.2026 - Current

Manager

Hannibal Fast Stop
03.2017 - 11.2025

Manager

Applebee's Grill + Bar
08.2015 - 02.2017

Manager Server/Head Bartender

El Nopal Family Mexican Restaurant
05.2010 - 08.2014

Associate of Business Administration -

John Wood Community College
Lauren Williams