Lauren Thomas
Kansas City,MO
Summary
Expertise in conflict resolution, audience adaptation, and upselling! Proven ability to enhance guest experiences with positive attitude and explain to buyers with accuracy.
Overview
4
4
years of professional experience
Work History
Entertainer
Twin Peaks
05.2024 - 01.2026
- Engaged with guests, upselling food and beverages. Enhancing guest experience.
- Trained new entertainers on performance techniques and venue protocols.
- Quickly memorized menu offerings and promotions.
- Adapted to diverse audience needs.
Waitress
Buffalo Wild Wings
11.2023 - 05.2024
- Maintained cleanliness of dining area, promoting a welcoming atmosphere.
- Handled cash transactions with accuracy, contributing to financial accountability.
- Resolved customer complaints effectively.
- Remained calm and poised when dealing with difficult customers during busy shifts.
Pool Cleaner
Johnson Pools And Service
05.2023 - 09.2023
- Lift heavy equipment and gallons of chemicals. 30+ pounds.
- Brushed walls, cleaned tiles and vacuumed pool floors to prevent build-up of grime and algae.
- Regular chemical testing and adjusting treatment levels accordingly.
- Completed backwash procedures using various types of filters.
Waitress Trainer
Perkins Restaurants & Bakery
06.2022 - 07.2023
- Coached new staff on menu items, service protocols, and customer interaction techniques. Continued to mentor staff members as needed.
- Coordinated with kitchen staff to streamline communication and improve order accuracy.
- Practiced deep cleaning techniques from floor to ceiling, which were taught to new staff members.
Education
High School Diploma -
Staley
Kansas City, MO12-2023
Skills
- Conflict resolution
- Strong improvisation skills
- Collaborative teamwork
- Safety equipment usage
- Chemical handling proficiency
- Record keeping proficiency
- Problem-solving capacity
Timeline
Entertainer
Twin Peaks
05.2024 - 01.2026
Waitress
Buffalo Wild Wings
11.2023 - 05.2024
Pool Cleaner
Johnson Pools And Service
05.2023 - 09.2023
Waitress Trainer
Perkins Restaurants & Bakery
06.2022 - 07.2023
High School Diploma -
Staley