Lauren Terrell
Kansas City
Summary
Dynamic professional with a proven track record, adept in customer relationship building and complex problem-solving. Excelled in roles requiring engaging personality and strong multitasking abilities, significantly enhancing client satisfaction and operational efficiency. Expert in bookkeeping, achieved notable sales leads increase through strategic outreach.
Overview
9
9
years of professional experience
Work History
Bartender
Main Street Tavern
03.2024 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Sales Development Representative
Moving Proz
01.2024 - 05.2024
- Won new business by articulating full value of company's capabilities to prospects.
- Developed successful strategies for identifying and converting prospective clients to long-term customers.
- Generated detailed reports on sales activity, pipeline progression, and account updates for senior leadership review during weekly meetings.
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
Office Manager
Moving Proz
03.2023 - 01.2024
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Defined clear targets and objectives and communicated to other team members.
Customer Service Representative
Moving Proz
09.2021 - 03.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Administrative Assistant/Digital Marketing Manager
Flooring Direct of KC
01.2016 - 08.2021
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Education
Bachelor of Science - Psychology
University of Central Missouri
Warrensburg, MO05-2020
High School Diploma -
Park Hill South High School
Riverside, MO05-2016
Skills
- Strong multitasking
- Engaging personality
- Complex Problem-solving
- Customer relationship building
- Goal-oriented mindset
- Bookkeeping
Timeline
Bartender
Main Street Tavern
03.2024 - Current
Sales Development Representative
Moving Proz
01.2024 - 05.2024
Office Manager
Moving Proz
03.2023 - 01.2024
Customer Service Representative
Moving Proz
09.2021 - 03.2023
Administrative Assistant/Digital Marketing Manager
Flooring Direct of KC
01.2016 - 08.2021
Bachelor of Science - Psychology
University of Central Missouri
High School Diploma -
Park Hill South High School
Similar Profiles
Cydney JamisonCydney Jamison
Virtual Media Assistant at H Street Main Street Virtual Media ProgramVirtual Media Assistant at H Street Main Street Virtual Media Program
Sarah SchrederSarah Schreder
Restaurant Manager at Tavern On MainRestaurant Manager at Tavern On Main
Katelyn TondreauKatelyn Tondreau
Server/Bartender at Tavern On MainServer/Bartender at Tavern On Main