Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Stubbs

Arnold

Summary

Results-driven customer service and operations professional with six years of experience in high-volume environments. Demonstrated success in building relationships, resolving complex issues, and enhancing customer satisfaction while achieving productivity goals through effective use of Salesforce and SAP.

Overview

9
9
years of professional experience

Work History

Customer Process Coordinator

Bayer Crop Science
02.2023 - Current
  • Handle inbound customer inquiries through a high-volume 800-line, resolving account, billing, and order issues.
  • Built and maintained relationships with Seed Sales Associates, growers, and dealer accounts to resolve complex issues and enhance customer experience.
  • Manage a high-volume workload using Salesforce and SAP while consistently meeting productivity and accuracy goals.
  • Process 80+ agricultural finance transactions daily with a strong focus on speed and attention to detail.
  • Analyze account history and identify solutions to customer concerns related to orders, billing, and licensing.
  • Collaborated with Credit, Operations, and Sales teams to expedite issue resolution and boost customer satisfaction.
  • Influenced adoption of new tools and processes, including Salesforce Global Instance, to streamline operations.

Operations Team Lead

Hinduja Global Solutions
07.2020 - 02.2023
  • Improved team productivity by 20% through coaching, training, and process improvements.
  • Monitored KPIs, implementing strategies that enhanced service levels and operational efficiency.
  • Managed performance expectations, delivering ongoing feedback to support employee development.
  • Led 16 employees in fast-paced call center, ensuring team met performance targets.
  • Conducted onboarding and systems training for new hires.

Virtual Assistant

Caitlin Ford's Rainbow Room
01.2017 - 07.2020
  • Maintained executive calendar and correspondence to facilitate efficient communication and scheduling.
  • Managed customer communications and transactions while coordinating scheduling to ensure timely responses.
  • Created engaging social media content and supported online sales initiatives to enhance brand presence.

Education

Master of Science - Agricultural Economics

Northwest Missouri State University
05-2028

Bachelor of Science - Business Technology

Northwest Missouri State University
05-2026

Skills

  • Customer Service
  • Sales & Lead Generation
  • Client Relationship Management
  • KPI Reporting
  • Process Improvement
  • Data Analysis
  • Stakeholder Management
  • Recruiting & Relationship Building
  • Training & Onboarding
  • Remote Work
  • SAP

Timeline

Customer Process Coordinator

Bayer Crop Science
02.2023 - Current

Operations Team Lead

Hinduja Global Solutions
07.2020 - 02.2023

Virtual Assistant

Caitlin Ford's Rainbow Room
01.2017 - 07.2020

Master of Science - Agricultural Economics

Northwest Missouri State University

Bachelor of Science - Business Technology

Northwest Missouri State University

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Lauren Stubbs