Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lauren Roell

St Louis,MO

Summary

Proven ability to collaborate with team members and resolve issues promptly. Known for strong communication methods and confrontation skills to ensure satisfaction and loyalty with customers and guests. Committed to making everyone feel comfortable and appreciated.

Overview

2
2
years of professional experience

Work History

Retail Sales Associate

Once Upon A Child
St Louis, MO
03.2024 - Current
  • Assisted customers in selecting high-quality children's items, ensuring a positive shopping experience.
  • Processed transactions accurately using point-of-sale systems, maintaining cash register balance.
  • Collaborated with team members to maintain store cleanliness and inventory organization.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.

Guest Services Usher

St. Louis City SC
St Louis, MO
02.2024 - Current
  • Earned a shining star award for outstanding guest services employees who deliver exceptional services to STL city visitors.
  • Facilitated guest entry and ensured smooth flow during events.
  • Handled guest complaints professionally, resolving issues promptly to ensure guest satisfaction.
  • Maintained an extensive knowledge of venue policies, procedures, and offerings to provide accurate information to guests upon inquiry.
  • Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
  • Directed ticket holders to seats and facility locations.
  • Monitored crowd control measures to maintain safety and order during events.

Education

High School Diploma -

Ursuline Academy
St Louis, MO
05-2026

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Video Production

Accomplishments

Global Scholars Program:

- Participated in twenty hours of community service that focused on global issues.

- Went to Spain for a school trip to have exposure to the world.

- Researched global issues and presented a Capstone topic on immigration and its effects on the United States.

- Wrote essays and read books that emphasize global issues.

Ambassador Program:

- Led tours for prospective students.

- Participated in school led events.

Timeline

Retail Sales Associate

Once Upon A Child
03.2024 - Current

Guest Services Usher

St. Louis City SC
02.2024 - Current

High School Diploma -

Ursuline Academy
Lauren Roell