Lauren Quinn
St. Louis
Summary
To utilize and further my skills in Customer service and help with a smooth and organized workspace. Authorized to work in the US for any employer. Known for fostering team collaboration and reliability, adapting to changing demand. Expertise in customer service, and multitasking under pressure.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dispatcher/Customer Service
Green Turf Irrigation
09.2024 - Current
- Dispatcher- ensure the techs have the best possible routes. Stay available to help them with whatever needs they had.
- Scheduling- take inbound calls from clients. Take great notes and able to get as much details as possible
Call Center Manager
Spark Daddy-Pacific
11.2023 - 03.2024
- Membership Coordinator, handled all memberships and encouraged to sell them over the phone
- Call Center Manager, I enjoy helping my teammates to have the best outcome on each phone call. Coaching them along the way
- Handle lead sites, Email Marketing, Service Titan Knowledge also applied for credits on unbooked calls
- Follow up on hvac estimates to convert a sale
- Order parts and keep it organized
- Keeping calls short under 3 minutes
CSR - Customer Service Representative
Academy Air Heating & Cooling
11.2021 - 10.2022
- Providing Great Customer Service on the phone. Answering high volume and hallways stayed above 90% book rate
- Handled all Memberships and renewals for academy and Morrison plumbing.
- Collected for past due Also
- HVAC dispatching- routing the technicians jobs for the day with the most efficient route. Have had 20 techs to handle at a time
Education
High school diploma - undefined
Cosmetology - undefined
Regency Beauty Institute
04.2014
Certification
- Licensed Cosmetologist Present
- Cosmetology License
- Driver's License
Languages
English - Fluent
Accomplishments
Next star call center manager completed, Next star service technician course also completed
Timeline
Dispatcher/Customer Service
Green Turf Irrigation
09.2024 - Current
Call Center Manager
Spark Daddy-Pacific
11.2023 - 03.2024
CSR - Customer Service Representative
Academy Air Heating & Cooling
11.2021 - 10.2022
High school diploma - undefined
Cosmetology - undefined
Regency Beauty Institute