- Photography
- Drawing and Painting
- Gardening
- Camping
- Road Trips
- Music
- I like trying new recipes and food trends
Lauren Pyles
High Ridge
Summary
Customer care professional with proven track record in delivering exceptional service and resolving complex issues. Strong communication and problem-solving skills, combined with focus on team collaboration and adaptability to changing needs. Known for building strong relationships with clients and achieving results that align with company goals. Adept at utilizing CRM software, handling high-volume inquiries, and maintaining positive customer experience.
Overview
21
21
years of professional experience
Work History
Customer Care Specialist
International Foods Products, Inc.
Fenton, MO
01.2023 - Current
- Processed orders and managed returns, maintaining accuracy in all transactions.
- Addressed customer complaints through effective communication and problem-solving techniques.
- Configured customer shipping profiles to ensure accurate delivery based on unique instructions.
- Analyzed and applied Middlewest Rating System, UPS, and Van Freight Rater for precise freight rate calculations.
- Oversaw tracking processes to guarantee on-time product delivery.
- Coordinated and processed requests for essential quality documentation, such as surveys, specification sheets, bill of lading, proof of delivery, and certificate of analysis.
- Analyzed and processed freight claims to support cost recovery efforts for lost goods.
- Facilitated timely submission of sales contracts, credits, and customer reimbursements to enhance financial accuracy.
- Engaged with purchasing team to ensure timely access to necessary inventory.
- Validated customer account details to maintain data integrity and performed necessary updates.
- Oversaw management of Excel reports for 1st Phorm, ensuring accurate order fulfillment and shipment of full truck loads.
- Oversaw the end-to-end process of Hershey purchase orders within the Hershey portal. Coordinated the preparation of freight shipping documents and labels. Manage logistics to enhance operational efficiency and delivery timelines.
Customer Service Manager / Sales Coordinator
Weis Comfort Systems, Inc / Classic Aire Care
Fenton, MO
09.2010 - 01.2023
- Led customer service team in resolving complex client issues to enhance satisfaction and retention.
- Implemented training programs for staff to improve product knowledge and service quality.
- Established and tracked performance metrics to uphold company standards.
- Oversaw management and tracking of all open and dismissed sales leads.
- Executed timely processing of sales commissions to ensure accurate compensation for project managers.
- Addressed customer inquiries and complaints to ensure satisfaction and loyalty.
- Oversaw the accurate processing of maintenance agreements and customer payments, ensuring compliance with company policies.
- Coordinated all aspects of customer bid process, including contract management and permit approvals.
- Sourced and ordered necessary equipment and parts to facilitate seamless installation.
Customer Service
St. Clair Corporation
Saint Louis, MO
02.2005 - 08.2010
- Provided excellent customer service for positive experiences and returning patrons.
- Cross-trained and backed up other customer service managers.
- Delivered exceptional customer service, addressing concerns and providing product information.
- Analyzed sales data to identify patterns and optimize sales strategies accordingly.
- Increased sales conversion rate by effectively directing customers to appropriate departments and sales associates.
- Produced sales reports to monitor sales growth, aging and accounts receivable.
- Oversaw efficient handling of all incoming and outgoing mail to ensure timely delivery.
Education
High School Diploma -
Northwest High School
Cedar HillSkills
- Quality assurance
- Customer relationship management (CRM)
- Customer service excellence
- Project management
- Appointment scheduling
- Calm and professional under pressure
- Microsoft office
- Data entry
- Order processing
- Multitasking and organization
- Order documentation
Interests
Timeline
Customer Care Specialist
International Foods Products, Inc.
01.2023 - Current
Customer Service Manager / Sales Coordinator
Weis Comfort Systems, Inc / Classic Aire Care
09.2010 - 01.2023
Customer Service
St. Clair Corporation
02.2005 - 08.2010
High School Diploma -
Northwest High School