Lauren Crum
Lees Summit
Summary
Dependable medical professional with a strong foundation in patient care and customer service. Expertise in scheduling, effective communication, and maintaining high standards of patient safety. Committed to enhancing patient experiences through attentive support and thorough preparation.
Overview
19
19
years of professional experience
Work History
Certified Medical Assistant/Colonoscopy and EGD Scheduler
Midwest GI Health
Lees Summit
01.2025 - Current
- Answer incoming phone calls to schedule Colonoscopy, EGD, Fibroscans, and Office Visit with 4 Medical Providers
- Educated patients on preparation instructions for procedures to ensure compliance and enhance patient experience.
- Verified insurance and completed prior authorizations to facilitate timely processing of patient procedures.
- Send appointment reminders via OhMD and gGastro EHR
- Input demographics, medications, and medical history into EHR
- Room patients on rotation with other Medical Assistants
- Check patient vitals (manual blood pressure), send referrals
- Performed front desk duties including patient check-in, co-pay collection, account balance management, and addressing patient inquiries.
Certified Medical Assistant
The Foot Clinic, LLC
Overland Park
02.2018 - 05.2024
- Maintain BLS and First Aid certification through American Red Cross - trained in the use of AED equipment
- Recorded basic vital signs, obtained patient history, and performed medication reconciliation during patient consultations.
- Sanitize exam rooms and use autoclave to sterilize instruments
- Schedule all patient surgeries, answer patient's questions before and after procedures (after care, infection control)
- Set up for in-office procedures, to include ingrown toenails, suture removal, and biopsy. Follow proper biohazard guidelines
- Report directly to Physician regarding urgent patient matters - diabetic infections, hospital consults
- Managed patient communication through phone calls and medical portal messages, addressing inquiries to enhance patient experience
- Collect and send specimens to laboratory - Report results to patients after Physician review
- Obtained X-ray images while ensuring compliance with Kansas State radiation guidelines
- Order diagnostic procedures - MRI, arterial doppler, venous doppler
- Completed prior authorizations for in-office procedures and surgeries, including medication authorizations via CoverMyMeds online portal
- Speak with Representatives regarding new products and surgical equipment - Hardware, skin grafts
- Clerical duties such as collecting co-payment, adjusting patient schedule to achieve timely patient flow, proficient in Google platforms
- Maintained up-to-date knowledge of OSHA and CDC guidelines to ensure compliance in healthcare practices.
Customer Service/Cash Office
Ball's Price Chopper & Cosentino's Price Chopper
Overland Park and Shawnee
01.2007 - 12.2017
- Resolved customer concerns and complaints while processing sales of tobacco, lottery tickets, money orders, and US Postal Service mailing services
- Prepared daily deposits, reconciled cash drawers, and sorted incoming mail to ensure accurate financial reporting
- Cashier - Knowledge of store layout and product placement, cash handling
Education
Associate's Degree - Healthcare Administration
Rasmussen College, School of Allied Health
Overland Park04-2025
Diploma - Certified Medical Assistant
Rasmussen College, School of Allied Health
Overland Park12-2017
Skills
- Patient scheduling
- EHR documentation
- Electronic health records
- Clinical documentation
- Medical records management
- Patient safety protocols
- Practice management
- Infection control
- Insurance verification
- Insurance confirmation
- Safety compliance
- Schedule coordination
- Office administration
- Communication skills
- Health information management
- Patient education
- Prioritizing stat orders
- Urgent care coordination
Professional References
- Jessica Wagnon, Receptionist, The Foot Clinic LLC, Professional Colleague, (913) 709-7494
- Cindy Leighton, Anthropology and Spanish Teacher, Sumner Academy of Arts and Science, (913) 706-2397
- Julie Randolph, RN-BSN, University of Kansas, Professional Colleague, (913) 689-8181
Timeline
Certified Medical Assistant/Colonoscopy and EGD Scheduler
Midwest GI Health
01.2025 - Current
Certified Medical Assistant
The Foot Clinic, LLC
02.2018 - 05.2024
Customer Service/Cash Office
Ball's Price Chopper & Cosentino's Price Chopper
01.2007 - 12.2017
Associate's Degree - Healthcare Administration
Rasmussen College, School of Allied Health
Diploma - Certified Medical Assistant
Rasmussen College, School of Allied Health