Lauren Canady
Nixa
Summary
Customer service professional with over five years in financial services and direct support. Proven track record of resolving complex customer issues, earning multiple promotions through strong performance and effective communication. Currently providing compassionate support to individuals with disabilities while pursuing further education.
Overview
6
6
years of professional experience
Work History
Direct Support Professional
Easterseals Midwest
Springfield
08.2025 - Current
- Delivered compassionate, person-centered support to individuals with intellectual and developmental disabilities, enhancing their quality of life.
- Support individuals in achieving personal goals while promoting independence and dignity.
- Assist with activities of daily living, including personal hygiene, meal preparation, medication reminders, and community participation.
- Facilitated community engagement, social interaction, and participation in recreational activities, fostering connections and personal growth.
- Collaborate with supervisors, healthcare professionals, guardians, and team members to ensure high-quality care.
- Accurately document daily activities, behaviors, medications, and health-related observations.
- Ensured safe, supportive, and respectful environment in accordance with agency policies and state regulations, promoting well-being and security.
Executive Line Specialist III
JPMorgan Chase & Co.
10.2022 - 06.2025
- Handled escalated customer and executive-level inquiries with professionalism and attention to detail.
- Resolved complex customer concerns, providing timely, accurate solutions to enhance customer satisfaction.
- Built strong relationships with customers, bankers, and internal partners to ensure seamless customer experiences.
- Analyzed customer needs and recommended appropriate solutions while adhering to company policies and regulatory requirements.
- Demonstrated excellent verbal and written communication skills in a fast-paced environment.
- Collaborated with team members to achieve departmental goals and enhance overall customer satisfaction.
- Adapted quickly to changing procedures while maintaining a high standard of service.
- Previously promoted through the following roles: Customer Service Representative → MPQ Specialist I → Retention Specialist III
Frontline Cashier
Sam's Club
08.2022 - 10.2022
- Provided excellent customer service while accurately processing purchases and handling cash transactions.
- Facilitated positive shopping experience through friendly and effective communication.
- Assisted members with inquiries and resolved concerns to enhance satisfaction.
- Organized and maintained checkout area for smooth transactions.
Direct Support Professional
The Arc of the Ozarks
08.2020 - 07.2022
- Supported individuals in activities of daily living, enhancing their comfort and dignity through personalized assistance with bathing, dressing, grooming, and hygiene.
- Prepared meals according to dietary needs and assisted with grocery shopping.
- Ensured clean and safe living environments by performing thorough housekeeping and organization, promoting well-being and safety.
- Assisted with scheduling appointments and managing daily routines.
- Encouraged independence, community involvement, and participation in social activities.
- Documented client progress and facilitated effective communication with healthcare professionals and team members, ensuring continuity of care and support.
Education
Associate of Applied Science -
Ozarks Technical Community College (OTC)
Springfield, MO07-2026
High School Diploma -
Nixa High School
Nixa, MO05-2020
Skills
- Personalized assistance
- Client engagement techniques
- Client progress documentation
- Electronic health records
- Client data management
- Computer skills
- Time management
- Customer service excellence
- Conflict resolution
- Relationship management
- Communication skills
- Active listening
- Team collaboration
- Attention to detail
- Adaptability
- Problem solving
- Performs under pressure
Timeline
Direct Support Professional
Easterseals Midwest
08.2025 - Current
Executive Line Specialist III
JPMorgan Chase & Co.
10.2022 - 06.2025
Frontline Cashier
Sam's Club
08.2022 - 10.2022
Direct Support Professional
The Arc of the Ozarks
08.2020 - 07.2022
Associate of Applied Science -
Ozarks Technical Community College (OTC)
High School Diploma -
Nixa High School