Lauren Calix
St. Louis
Summary
Dedicated healthcare professional with extensive experience in patient services and medical assistance. Proven ability to enhance patient satisfaction through effective communication, efficient time management, and attention to detail in clinical procedures.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Mercy
Saint Louis
04.2015 - Current
- Rooming patients, refill authorizations, prior authorizations, injections, EKG, nebulizer treatments, peak flow meters, ordering imaging and lab work, ear lavage, throat cultures and rapid testing, rapid influenza testing, glucose testing, cleaning exam rooms, stocking exam rooms, urinalysis, pregnancy testing, temperatures, scanning, discussing lab results with patients, phone triage, and updating records in EPIC.
- Led patient intake processes for efficient appointment scheduling and records management.
- Coordinated communication between healthcare providers and patients for seamless care delivery.
- Managed electronic health records using advanced medical software systems for accurate documentation.
Surgical Technician
Lifestyle Lift
Clayton
04.2013 - 03.2015
- Assisted with procedures, supported patients during Meet the Doctors, managed post-operative care, processed refill authorizations, conducted daily drug counts, organized operating room setup, prepared patients for surgery, answered patient questions and concerns pre and post-operative, captured pre and post-operative photos, completed consent forms, measured blood pressures, covered for center manager during absences.
- Assisted in preparing surgical instruments and equipment for procedures.
- Maintained a sterile environment and adhered to safety protocols.
- Collaborated with surgeons and nurses during surgical procedures.
Medical Assistant
St. Louis Surgical Services
12.2011 - 04.2013
- Assisted with in-office procedures, roomed patients, obtained medical history, recorded vital signs, scheduled radiology and operating room procedures, processed refill authorizations, prepared patient paperwork, answered phones, addressed pre- and post-operative questions, ordered supplies, stocked rooms, and covered the front desk and scheduling desk.
- Assisted physicians with patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Scheduled appointments and coordinated patient follow-ups efficiently.
Receptionist
Lifestyle Lift
Clayton
04.2007 - 12.2011
- Answering phones, greeting patients, updating the waiting area with patient status, taking messages, setting up financing, entering patient demographics, entering invoices (Quick Books and PTS), collecting payments, check all financing and make sure contracts are available upon patient arrival, daily closing and reporting.
- Greeted clients warmly and managed front desk operations efficiently.
- Scheduled appointments using specialized software for patient convenience.
- Answered phone calls and directed inquiries to appropriate staff members.
Scheduler
Lifestyle Lift
Clayton
04.2007 - 12.2011
- Scheduling appointments in Outlook and PTS, scheduling both pre and post operative appointments, confirming appointments (2 weeks and 48 hours prior), reviewing pre operative instructions with patients, mailing all prescriptions for patients prior to procedures, obtaining medical clearance, refunding patient accounts, patient cancellations, informing patients of finance options, setting up financing, helping consultant with paperwork, helping with sales and pricing, helped with conversion to PTS, assisting with Meet the Doctors and prepping patients when needed.
- Coordinated scheduling for patient consultations and surgical procedures.
- Managed appointment calendars to optimize staff and resource allocation.
- Communicated effectively with patients regarding scheduling changes and confirmations.
Surgical Technician
Lifestyle Lift
Clayton
04.2007 - 12.2011
- Assisted with surgical procedures and provided post-operative care to ensure patient recovery.
- Assisted surgeons during various cosmetic procedures and surgeries.
- Prepared and maintained surgical instruments and equipment for operations.
- Ensured compliance with safety and hygiene protocols in the surgical environment.
Education
Medical -
Allied Medical College
Arnold, MO06-2003
Skills
- EPIC charting
- patient triage
- medical procedures
- lab testing
- vital signs assessment
- patient scheduling
- customer service
- medical documentation
- team collaboration
- attention to detail
- effective communication
- time management
- quality assurance
- problem solving
- Patient education and counseling
- Scheduling and appointment management
- Conflict resolution techniques
- HIPAA compliance
- Medical terminology proficiency
- Prescription refills
- Suture removal
- Medical terminology knowledge
- Telehealth coordination
- Patient care coordination
Certification
Registered Medical Assistant (RMA), 07/2026
References
References furnished upon request.
Personal Information
Title: Lead Medical Assistant
Timeline
Lead Medical Assistant
Mercy
04.2015 - Current
Surgical Technician
Lifestyle Lift
04.2013 - 03.2015
Medical Assistant
St. Louis Surgical Services
12.2011 - 04.2013
Receptionist
Lifestyle Lift
04.2007 - 12.2011
Scheduler
Lifestyle Lift
04.2007 - 12.2011
Surgical Technician
Lifestyle Lift
04.2007 - 12.2011
Medical -
Allied Medical College