Lauren Bounds
Jefferson City
Summary
Analytical and detail-oriented professional with experience in Case manager, Quality control and data analyst. Able to work efficiently under pressure and manage multiple tasks simultaneously. Adept in quickly learning and adapting to new software and systems.
Positive and adaptable with passion for helping others.
Overview
2026
2026
years of professional experience
Work History
Benefit Program Specialist
State Of Missouri Department Of Social Services
04.2025 - Current
- Processed applications efficiently to ensure timely delivery of benefits to clients.
- Maintained up-to-date knowledge of regulatory changes impacting benefit programs and compliance requirements.
- Analyzed client feedback to identify areas for service improvement and implement necessary changes.
- Processed applications and maintained detailed case records in automated systems.
- Provided guidance to clients on program requirements and application procedures.
- Made sure licensed providers received their medicaid for their patients.
QC/Quality Control & Data Analyst
Workforce Group
04.2021 - 07.2021
- Reviewed applications for quality and comprehensiveness within the Emergency Rental Assistance Program (ERAP), ensuring accurate processing and approval.
- Kept up-to-date with all applicable policies, requirements, and procedures to maintain effective quality control.
- Demonstrated excellent phone etiquette, problem-solving skills, and customer service experience, ensuring client satisfaction and positive interactions.
- Located and corrected data errors.
- Maintained high level of confidentiality when dealing with sensitive information.
- Texas Rental Assistance Program
Case Manager
Workforce Group
2022 - 2023
- Reviewed applications meticulously for quality and comprehensiveness, while documenting and communicating with applicants for further clarification or required information.
- Maintained a thorough understanding of all relevant policies, requirements, and procedures to ensure the highest standard of service provision.
- Educated potential applicants with in-depth program information, assisted them in accurately completing program applications.
- Provided robust support to project managers through monitoring, reporting, specialized advisory services, and personalized applicant consultation services.
- Louisiana Disaster Individual Assistance (IA)
- Conducted comprehensive assessments to identify client needs and develop tailored service plans.
- Monitored client progress and adjusted support strategies based on individual circumstances.
- Developed rapport with clients, fostering a supportive environment that encouraged engagement and trust.
QC/Quality Control
Workforce Group
2021 - 2022
- Managed application reviews for quality and comprehensiveness to ensure every detail meets the required standards.
- Established a strong line of communication with landlords and renters, effectively managing their needs and concerns.
- Developed and maintained an in-depth understanding of all applicable policies, requirements, and procedures to streamline case management.
- Assisted potential applicants with comprehensive program information and supported them in completing program applications accurately.
- Supported team leads/project managers with efficient monitoring, reporting, specialized advisory services, and consultation services tailored to the applicant’s needs.
- Florida Rental Assistance Program
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Education
Associate of General Studies -
Austin Community College
Austin, Texas, TX05-2019
Skills
- Expertise in Office 365 and Excel, ensuring efficiency and productivity in various tasks
- Exceptional written and interpersonal communication skills, aiding in clear and concise information exchange
- Strong problem-solving abilities, allowing me to tackle challenges and find practical solutions
- Deep understanding of various program policies and requirements, enabling accurate and compliant execution of responsibilities
- Highly ethical, detail-oriented, and analytical, enhancing decision-making and quality of work
- Outstanding customer service skills, fostering positive relations with clients both verbally and in writing
- Strong analytical skills
- Policy interpretation
- Research and evaluation
Timeline
Benefit Program Specialist
State Of Missouri Department Of Social Services
04.2025 - Current
QC/Quality Control & Data Analyst
Workforce Group
04.2021 - 07.2021
Case Manager
Workforce Group
2022 - 2023
QC/Quality Control
Workforce Group
2021 - 2022
Associate of General Studies -
Austin Community College