Laurel-Lee States
Branson
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in deadline-driven environments to manage goals and team development. History of motivational leadership, organizational problem-solving and morale-building techniques to maximize employee engagement and performance.
Overview
26
26
years of professional experience
1988
1988
years of post-secondary education
1
1
Certification
Work History
Manager
Skateworld
Branson
03.2021 - Current
- Supervises staff to ensure smooth execution of all activities.
- Implements safety protocols to maintain a secure environment for guests.
- Trained new employees on customer service and operational procedures.
- Maintained inventory of supplies and equipment for operational efficiency.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Reviewed completed work to verify consistency, quality, and conformance.
Caterer
Treasure Bites, LLC (Laurel-Lee States)
Branson
01.2002 - Current
- Collaborated with clients to customize catering options based on preferences.
- Adhered strictly to health regulations when storing, handling, cooking, and serving foods at catered functions.
- Prepared food items for catering events including sandwiches, sides and desserts, all distinctively boxed for unique dining experience.
- Managed inventory of catering equipment including chafing dishes, serving utensils, linens.
- Maintained cleanliness of kitchen area before, during and after catered events.
- Created attractive displays for buffets using a variety of garnishes and decorations.
People Experience Lead, Supervisor
McDonald’s
Branson
08.2017 - 02.2026
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained new staff on procedures, standards, and customer service protocols.
- Ensured Food Safety was a priority for not only customers, but food safety visits.
- Coded modules and classes taken for advancement and made sure those moving up were given the tools needed to succeed.
- Coordinated team schedules to optimize staffing during peak hours.
- Monitored inventory levels to maintain stock and reduce waste effectively.
Field Consultant
US National Response Team
Washington
06.2014 - 07.2017
- Assisted in response to families in need during tragic event.
- Trained volunteers and families on emergency preparedness and safety protocols.
- Facilitated communication between families and external resources.
- Participated in classes to improve response strategies and teamwork.
- Offered support and assistance to community members.
- Consulted and collaborated with other professionals to provide continuity of family care.
Family Liason
US Army
Mililani Town
02.2009 - 03.2014
- Facilitated communication between families and military staff.
- Organized family engagement activities and workshops.
- Provided resources and support for families in need.
- Coordinated meetings to discuss local strategies with families and local area.
- Provided crisis intervention services when needed.
- Partnered with families and provided resources to build growth that promoted better self-reliance.
Volunteer
US Army
Fort Belvoir
07.2007 - 12.2009
- Assisted in developing community outreach programs to educate residents.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Helped with prep, set up, and breakdown of community and public events.
- Offered support and assistance to community members.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Was a liaison between families and the military with information about upcoming events, classes and workshops.
Teacher
Scurlock Elementary
Raeford
08.2000 - 07.2007
- Assessed student progress through various evaluation methods and tools.
- Communicated effectively with parents regarding student performance and needs.
- Participated in professional development workshops to improve teaching skills.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
Education
Hollister High School
Hollister, MOSome College (No Degree) - Psychology
Sandhills Community College
Pinehurst, NCSome College (No Degree) - Psychology
University of Maryland, College Park
College Park, MDSkills
- Event coordination
- Staff supervision
- Safety protocol implementation
- Adaptability to change
- Thought driven problem-solver
- Professional communicator and active-listener
Certification
- ServeSafe Certification
- ServSafe Instructor/Proctor Certification
- Ruby Payne Training
- Leadership Transition Class
- Department Leadership Class
- Restaurant Leadership Class
- Red Cross Response Class
- Italian Culinary Class (Italy)
Accomplishments
- Essayons Award
- Army Certificate of Appreciation
- Army Certificate of Recognition
References
References available upon request.
Timeline
Manager
Skateworld
03.2021 - Current
People Experience Lead, Supervisor
McDonald’s
08.2017 - 02.2026
Field Consultant
US National Response Team
06.2014 - 07.2017
Family Liason
US Army
02.2009 - 03.2014
Volunteer
US Army
07.2007 - 12.2009
Caterer
Treasure Bites, LLC (Laurel-Lee States)
01.2002 - Current
Teacher
Scurlock Elementary
08.2000 - 07.2007
Hollister High School
Some College (No Degree) - Psychology
Sandhills Community College
Some College (No Degree) - Psychology
University of Maryland, College Park