Laura Simmons
Buckner
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
Work History
Ammunition Packer
Lake City Army Ammunition Plant
Independence, MO
01.2026 - 04.2026
- Operated packaging machinery to ensure efficient and accurate product assembly.
- Conducted quality inspections to verify adherence to safety and operational standards.
- Collaborated with team members to streamline packaging processes and enhance workflow efficiency.
- Maintained cleanliness and organization of work area to promote a safe working environment.
- Followed safety protocols consistently to minimize risks and maintain compliance with regulations.
- Inspected items for defects and damage.
Customer Service Specialist
Apria Healthcare
Buckner, MO
04.2022 - 01.2026
- Managed high call volume while maintaining a courteous and professional demeanor.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
- Provided exceptional support in resolving customer inquiries and issues through various communication channels.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
CNA/CMT
Our Lady of Mercy Country Home
Liberty, MO
09.2016 - 04.2022
- Provided direct patient care, ensuring comfort and safety through effective communication and empathy.
- Assisted with daily living activities, promoting independence and enhancing quality of life for residents.
- Monitored vital signs accurately, reporting changes to nursing staff to ensure timely interventions.
- Collaborated with interdisciplinary teams to develop personalized care plans tailored to resident needs.
- Conducted routine assessments of resident health status, documenting observations in electronic health records efficiently.
- Assisted patients with daily living activities, promoting independence and dignity.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Education
High School Diploma -
Excelsior Springs High School
Excelsior Springs, MOSkills
- Storage organization
- Active listening
- Team building
- Relationship building
- Organizational skills
- Customer relations
- Time management
Timeline
Ammunition Packer
Lake City Army Ammunition Plant
01.2026 - 04.2026
Customer Service Specialist
Apria Healthcare
04.2022 - 01.2026
CNA/CMT
Our Lady of Mercy Country Home
09.2016 - 04.2022
High School Diploma -
Excelsior Springs High School