Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Laura Robbins

Springfield

Summary

Proactive Service Coordinator Supervisor with extensive experience in handling escalated customer issues, providing knowledgeable product support, and collaborating on marketing campaigns. Expert in Service Channel, Corrigo, Verisae, Enviance, and Fexa. Bringing strong problem-solving skills and a focus on customer satisfaction to drive success and efficiency.

Overview

10
10
years of professional experience

Work History

Service Coordinator Supervisor

Crossfire Exhaust System Management Inc.
08.2014 - Current


  • Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Explained charges, fees, terms of sales, and service agreements to over [Number] customers daily.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.
  • Worked closely with the marketing department on promotional campaigns, providing input on messaging and targeting strategies to ensure maximum reach and effectiveness.

Education

High School Diploma -

Central High School
Saint Joseph, MO

Associate of Applied Science -

Ozarks Technical Community College
Springfield, MO

Skills

    Service Channel

    Corrigo

    Verisae

    Enviance

    Fexa

Languages

Spanish
Native or Bilingual

Timeline

Service Coordinator Supervisor

Crossfire Exhaust System Management Inc.
08.2014 - Current

High School Diploma -

Central High School

Associate of Applied Science -

Ozarks Technical Community College

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Laura Robbins