Laura Lynch
Nixa
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Future graduate with foundational knowledge, eager to gain hands-on experience through academic projects, paid positions, and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
10
10
years of professional experience
Work History
Federal Work Study Program
Ozarks Technical Community College
08.2022 - 05.2024
- Federal work study program participant.
- Assisted with administrative tasks.
- Collaborated effectively with students, faculty, and staff daily.
- Utilized MS Office and Blackboard software programs.
- Set up various events and lectures on campus.
- Worked well in a team setting, providing support and guidance.
Front Desk Representative
Choice Hotels
02.2016 - 07.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed phone lines effectively, reducing hold times and directing calls appropriately for improved communication across departments.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
Front Desk Receptionist
The Wooten Co., LLC
01.2014 - 02.2016
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
Associate of Applied Science - Criminal Justice
Ozarks Technical Community College
Springfield, MO05-2025
Skills
- Teamwork and collaboration
- Problem-solving
Accomplishments
Phi Theta Kappa
National Honors Society
Timeline
Federal Work Study Program
Ozarks Technical Community College
08.2022 - 05.2024
Front Desk Representative
Choice Hotels
02.2016 - 07.2022
Front Desk Receptionist
The Wooten Co., LLC
01.2014 - 02.2016
Associate of Applied Science - Criminal Justice
Ozarks Technical Community College
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