Laura Holmes
Monett
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Strategy and Operations, Sr. Manager (RBO)
Jack Henry & Associates
07.2022 - Current
- Manage and support a team of Program Managers, Technical Architects and Business Architects in the Regional Banking Office (RBO)
- Establish and Monitor process and procedures for client engagement for each role
- Create and maintain yearly budgets and track departmental revenue
- Manage departmental and corporate projects such as benchmarking, application enhancements, sales engagement processes for large FI's, and creation of service offerings
- Serve as escalation and remediation contact for FI's supported by the Regional Banking Office (Large FI's)
Portfolio Manager (RBO)
Jack Henry & Associates
06.2021 - 06.2022
- Created job descriptions for all RBO positions and performed hiring and interviewing functions as the department was built.
- Established engagement and onboarding processes for target FI's
- Co-authored research and business case to attain funding, support and authorization for the department.
- Produced executive and management level presentations to communicate functions, purpose and benefits of the newly established department.
- Provided oversight and direction for onboarding of customers into the RBO
Program Manager
Jack Henry & Associates
03.2013 - 06.2021
- Held various project and program management roles in both implementations, program management bank consulting and the Corporate Project Management Office
- Developed and taught project management courses both internally and for Jack Henry customers.
- Executed application implementation projects
- Performed project management for corporate initiatives including data center transformations, customer experience improvement initiatives, and RTO process improvements for hosted applications.
- Managed and supervised administrative and daily program operations, from project initiation through close out
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
Contract Project Manager
Jack Henry & Associates
09.2012 - 03.2013
- Provided program management leadership for Jack Henry's largest customer
- Established communication mechanisms and routines between BPO functions, support, and consulting resources with the customer.
- Managed customer projects including product design for new offerings, application installation and establishment of physical locations for the customer (which did not finalize due to merger)
Program Manager
RESDirect
03.2010 - 07.2012
- Worked with clients and internal stakeholders to determine project requirements.
- Managed a team of Project Managers, Business Analysts and Technical Analysts.
- Designed communication strategies for users, business owners, and client.
- Developed project documentation, including schedules, plans and risks/issues logs
- Maintained strong relationships and acted as a client advocate while representing company interests.
- Determined feature priority, delivery schedules, and release calendars for technology vendors
- Prepared status reporting for clients and senior management
Education
Master of Science - Organizational Leadership
Gonzaga University
Spokane, WA08.2024
Master of Science - Administrative Studies - Project Management
Missouri State University
Springfield, MO12.2006
Bachelor of Science - Communications - Mass Media
Missouri State University
Springfield, MO12.2003
Skills
- Program Management Leadership
- Strategic Planning
- Cross-Functional Collaboration
- Operations Management
Certification
PMP Certification obtained in 2009
Timeline
Strategy and Operations, Sr. Manager (RBO)
Jack Henry & Associates
07.2022 - Current
Portfolio Manager (RBO)
Jack Henry & Associates
06.2021 - 06.2022
Program Manager
Jack Henry & Associates
03.2013 - 06.2021
Contract Project Manager
Jack Henry & Associates
09.2012 - 03.2013
Program Manager
RESDirect
03.2010 - 07.2012
Master of Science - Organizational Leadership
Gonzaga University
Master of Science - Administrative Studies - Project Management
Missouri State University
Bachelor of Science - Communications - Mass Media
Missouri State University
Similar Profiles
Dustin EdgeDustin Edge
Programming Analysis, Sr Manager/ Programming, Sr Manager at Jack Henry & Associates Inc.Programming Analysis, Sr Manager/ Programming, Sr Manager at Jack Henry & Associates Inc.
Mary K. JacksonMary K. Jackson
Business Consultant at Jack Henry & AssociatesBusiness Consultant at Jack Henry & Associates
Chelsea MundyChelsea Mundy
Fraud Support Call Center Representative- Contract at Apex Systems / Jack Henry & AssociatesFraud Support Call Center Representative- Contract at Apex Systems / Jack Henry & Associates