Laura Hoeppner
New Bloomfield
Summary
Professional caregiver with experience in nurturing and educating young children. Skilled in creating safe and engaging environments, fostering emotional and cognitive development. Strong focus on teamwork, adapting to changing needs, and achieving positive outcomes. Reliable, patient, and empathetic with effective communication and problem-solving abilities.
Overview
23
23
years of professional experience
Work History
Childcare Provider
Self-employeed
New Bloomfield, MO
01.2019 - Current
- Developed engaging educational activities to promote cognitive and social development in children.
- Established and maintained a safe and nurturing environment for children of varying ages.
- Implemented individualized care plans to address unique developmental needs and preferences.
- Coordinated daily schedules, ensuring balanced routines of play, learning, and rest for optimal child growth.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Call Center Representative
Wipro
Jefferson City, MO
08.2018 - 12.2018
- Handled customer inquiries efficiently, providing accurate product information and resolving issues promptly.
- Assisted in maintaining high customer satisfaction ratings through effective communication and problem-solving skills.
- Documented call details accurately in CRM systems to ensure seamless follow-up and resolution tracking.
- Adapted quickly to new software tools and processes, contributing to improved workflow efficiency.
Production Associate
Gates
Versailles, Missouri
01.2011 - 08.2018
- My responsibility in brazing was to set up and run the brazer, endformer, debur, saw, and to prep parts for each station.
- My responsibility as a finishing rover was to fill out all paperwork, make labels and boxes, cover breaks, and keep the operator in their seat as much as possible. Also assisting in setups and getting the operator the proper tooling.
- My responsibility as a tugger was to pick up empty pans, finished goods pallets, scrap, and deliver parts and boxes.
- As a finishing machine operator it's my responsibility to run my machine and meet a certain quota. Also doing setups for new orders and checking my parts to be sure they stay inspect is a main quality check that is required.
- Operated machinery to produce quality components consistently.
- Conducted routine inspections to ensure product specifications met standards.
- Trained new associates on safety protocols and equipment operation.
Communications Consultant
Cellular Connections Authorized Retailer of AT&T
Eldon, Versailles, and Warsaw
11.2008 - 09.2010
- As a communications consultant it was my responsibility to help customers with all their needs from cell phones to television programming. This included finding the right phone for everyone, getting them the features and accessories they would need to helping them pick out their favorite television packages.
- I managed the Warsaw store when it opened. It was my responsibility to oversee my employees did their jobs properly and to assist them with anything they needed and to be sure they met their goals set for them each month.
- Trained staff on latest technologies and customer interaction protocols.
Production Associate
Gates
Versailles, Missouri
04.2007 - 03.2009
- My responsibility as a Bend and Stake member was to fill out paperwork for each order before running, make labels, boxes, inspect, bend, stake, and pack out each order. I also roved for other machine operators so they could focus on production.
- Collaborated with team members to streamline production processes.
- Maintained inventory accuracy through regular stock checks and updates.
- Assisted in troubleshooting equipment issues to minimize downtime.
Cashier
Walmart
Versailles, Missouri
10.2006 - 10.2007
- Required to keep a minimum IPH (Items per hour) or SPH (scans per hour).
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at shift end.
- Assisted customers with product inquiries to enhance shopping experience.
- Trained new cashiers on procedures and best practices for checkout operations.
- Monitored inventory levels at checkout areas, reporting discrepancies to management promptly.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
Production Associate
Gates Corporation
Versailles, Missouri
03.2006 - 09.2006
- Operated production machinery to meet daily output targets
- Conducted quality checks on finished products for compliance with standards
- Assisted in maintaining a clean and organized work environment
- Collaborated with team members to streamline assembly processes
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Organized work to meet demanding production goals.
- Prepared materials for assembly work to keep workflows running smoothly.
- Inspected final products to assess compliance with quality standards and established tolerances.
Dietary Aid
Good Shepard Care Center
Versailles, Missouri
02.2003 - 03.2006
- Collaborated with nursing staff to address individual dietary needs and concerns.
- Prepared and served nutritious meals following dietary guidelines and resident preferences.
- Assisted in maintaining cleanliness and organization of kitchen and dining areas.
- Monitored inventory levels, reporting shortages to facilitate efficient procurement processes.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Education
High School -
Morgan County R-II
Versailles, Missouri01.2005
Skills
- Patience and empathy
- Child supervision
- CPR training
- Positive reinforcement
- Hygiene and cleanliness
- Child development
- Observation and assessment
- Safety awareness
- Behavior management techniques
- Emotional development
- Parent communication
- Document preparation
Timeline
Childcare Provider
Self-employeed
01.2019 - Current
Call Center Representative
Wipro
08.2018 - 12.2018
Production Associate
Gates
01.2011 - 08.2018
Communications Consultant
Cellular Connections Authorized Retailer of AT&T
11.2008 - 09.2010
Production Associate
Gates
04.2007 - 03.2009
Cashier
Walmart
10.2006 - 10.2007
Production Associate
Gates Corporation
03.2006 - 09.2006
Dietary Aid
Good Shepard Care Center
02.2003 - 03.2006
High School -
Morgan County R-II