Latoya Watson
Kansas City
Summary
Experienced with coordinating office activities and managing administrative functions. Utilizes strategic planning and resource allocation to drive operational success. Knowledge of team leadership and process improvement to enhance productivity and efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Manager
Right on Purpose
11.2021 - Current
- Streamlined administrative processes to enhance efficiency and reduce operational delays.
- Implemented new project management tools to improve team collaboration and communication.
- Developed training programs for staff, fostering professional growth and improved service delivery.
- Oversaw budget management, ensuring adherence to financial guidelines and resource allocation.
- Updated reports, managed accounts, and generated reports for company database.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Implemented new filing system to streamline document retrieval, significantly reducing time spent on searching for files.
- Optimized scheduling and event planning for executive meetings, enhancing productivity and time management.
- Improved office space utilization by redesigning layout, creating more efficient and pleasant working environment.
- Streamlined travel arrangements for executives, optimizing itineraries and reducing travel expenses.
- Negotiated with vendors to reduce office supply costs, thereby saving on operational expenses.
- Managed vendor contracts and relationships, ensuring high-quality services and timely delivery of office supplies.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Medical Donor Technician
CSL Plasma
04.2019 - 01.2023
- Conducted initial donor screening and medical history assessments to ensure eligibility.
- Operated automated blood collection equipment, ensuring compliance with safety protocols.
- Monitored donor vitals during procedures, responding promptly to any adverse reactions.
- Educated donors on the donation process, addressing questions and concerns effectively.
- Led training sessions for new staff on operational procedures and best practices.
- Implemented quality control measures to improve the accuracy of donor records and samples.
- Educated donors on eligibility requirements, pre-donation preparation, and post-donation care to ensure successful donations.
- Safeguarded donor privacy by diligently following confidentiality laws, regulations, and organizational policies when handling personal information.
Receptionist
True Light Learning Center
05.2014 - 12.2022
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved workflow by introducing more efficient document handling and organization practices.
- Managed multi-line phone system, ensuring prompt and professional call handling.
- Oversaw inventory management for office supplies, ensuring availability and cost-effectiveness.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Personal Care Assistant
On Call Staffing
05.2016 - 09.2018
- Led development and implementation of personalized care plans to enhance patient well-being.
- Mentored junior staff in best practices for patient care and support techniques.
- Directed emergency response initiatives, ensuring prompt and effective action during critical situations.
- Coordinated with medical professionals to ensure seamless delivery of comprehensive care services.
- Evaluated and refined processes to enhance quality of patient care outcomes continuously.
Customer Service Rep
United Healthgroup
05.2009 - 06.2014
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high call volumes while maintaining service quality and customer satisfaction.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate's degree - Medical Assisting
Wright Career College
Overland Park, KS04.2009
High School Diploma -
Southeast High School
Kansas City, MO05-2005
Skills
- Scheduling and planning
- Staff training and development
- Customer service
- Problem-solving
- Meeting coordination
- Active listening
- Customer relations
- Data entry
- Critical thinking
- Documentation
- Microsoft Office Suite
- Microsoft PowerPoint
- Order processing
- Microsoft outlook
- Call center operations
- Quality control
- Live chat support
- CRM software
- Key holder experience
- Delivery scheduling
- Office administration
- Organizational skills
- Office management
Certification
- Driver's License
- Food Handler Certification
Languages
English - Beginner
Timeline
Administrative Manager
Right on Purpose
11.2021 - Current
Medical Donor Technician
CSL Plasma
04.2019 - 01.2023
Personal Care Assistant
On Call Staffing
05.2016 - 09.2018
Receptionist
True Light Learning Center
05.2014 - 12.2022
Customer Service Rep
United Healthgroup
05.2009 - 06.2014
Associate's degree - Medical Assisting
Wright Career College
High School Diploma -
Southeast High School
Assessments
- Scheduling — Proficient
- March 2024
- Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Full results: Proficient
- Data entry: Attention to detail — Proficient
- Maintaining data integrity by detecting errors
- Sales skills — Proficient
- July 2024
- Influencing and negotiating with customers
- Retail customer service — Proficient
- February 2024
- Responding to customer situations in a retail setting
- Customer focus & orientation — Proficient
- April 2024
- Responding to customer situations with sensitivity
- Administrative assistant/receptionist — Proficient
- Using basic scheduling and organizational skills in an office setting
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.