LaTonya Weston
Florissant
Summary
Organized Front Desk Lead known for high productivity and efficient task completion. Skilled in customer service management, conflict resolution, and administrative support. Excel at communication, problem-solving, and adaptability, ensuring seamless front desk operations and positive guest experiences. Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
5
5
years of professional experience
Work History
Front Desk Lead
Marriott Courtyard/Residence Inn Dual Property
St. Louis
01.2023 - Current
- Delivered exceptional customer service while maintaining professionalism with guests and colleagues.
- Promptly addressed customer inquiries regarding products and services offered.
- Managed inventory of supplies utilized at front desk, ensuring availability.
- Welcomed patrons during check-in, fostering friendly interactions and conversations.
- Developed policies for Front Desk operations, including key control system.
- Processed cash and credit card transactions accurately and efficiently.
- Maintained organized front desk area to ensure positive first impressions.
- Enforced safety regulations to uphold a secure working environment.
Domestic Violence Advocate
Preferred Family Healthcare Inc.
St. Louis
09.2022 - 08.2023
- Motivated clients to develop coping mechanisms for effective behavior modification.
- Assisted clients in accessing community resources including legal aid, housing, and job training.
- Practiced cognitive behavioral therapy and motivational enhancement in individual and group settings.
- Conducted outreach at schools and churches to raise awareness about domestic violence issues.
- Maintained client records with an electronic database, ensuring confidentiality and accuracy.
- Facilitated family therapy sessions to resolve conflicts and foster healthy relationships.
- Executed daily responsibilities with precision and efficiency.
Front Desk Agent
Marriott Courtyard Hotel
Earth City
01.2022 - 01.2023
- Answered telephones and greeted visitors to provide assistance and direct inquiries.
- Engaged customers in conversation using effective interpersonal skills.
- Resolved customer issues with knowledgeable and friendly service to promote satisfaction.
- Demonstrated strong problem-solving abilities by efficiently addressing concerns.
Food & Beverage Manager
Springhill Suites By Marriott
St. Paul
03.2020 - 06.2022
- Conducted regular kitchen inspections to ensure compliance with local health codes.
- Facilitated effective communication between front-of-house and back-of-house staff to enhance service efficiency.
- Developed partnerships with local businesses to boost patronage from repeat customers.
- Analyzed guest satisfaction levels and implemented improvements for innovative foodservice solutions.
- Maintained rigorous cleanliness, organization, and sanitation standards for all food and beverage products.
Education
Bachelor of Science - Social Science
Metropolitan State University
Saint Paul, MN05-2018
Associate of Arts - Human Services
Inver Hills Community College
Saint Paul, MN05-2013
Skills
- Training and mentoring
- Leadership skills
- Customer service
- Cross-functional communication
- Organizational effectiveness
- Problem solving
- Conflict resolution
- Multitasking abilities
- Clerical support
Volunteer Services
Volunteered at Public Library to Tutor Children in reading
Volunteered at Community Foodshelf and Feeding America
References
References available upon request.
Timeline
Front Desk Lead
Marriott Courtyard/Residence Inn Dual Property
01.2023 - Current
Domestic Violence Advocate
Preferred Family Healthcare Inc.
09.2022 - 08.2023
Front Desk Agent
Marriott Courtyard Hotel
01.2022 - 01.2023
Food & Beverage Manager
Springhill Suites By Marriott
03.2020 - 06.2022
Bachelor of Science - Social Science
Metropolitan State University
Associate of Arts - Human Services
Inver Hills Community College
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