Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaTonya Ford

St Louis

Summary

Dynamic supervisor with a proven track record at Sodexo Food Service, excelling in project management and team leadership. Skilled in optimizing workflows and enhancing customer service, I effectively coached staff to improve performance and fostered strong vendor relationships, ensuring timely service delivery and operational excellence.

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

17
17
years of professional experience

Work History

Supervisor

Sodexo Food Service
07.2021 - 05.2025
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created and managed project plans, timelines and budgets.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Collected, arranged, and input information into database system.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Observed packing operations to verify conformance to specifications.
  • Frequently inspected production area to verify proper equipment operation.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Gathered, organized and input information into digital database.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Devised and implemented processes and procedures to streamline operations.

Food Service Worker

FLIK Hospitality
03.2016 - 05.2021
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Cleaned and organized kitchen, dining and service areas.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Observed diners to respond to additional requests and determine when meal completed.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
  • Utilized POS system to receive and process food and beverage orders.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Processed customer payments and balanced cash drawers.
  • Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Monitored food quality and freshness throughout day.

Lead Prep Cook

St. Louis Catering
05.2013 - 10.2015
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
  • Trained and assisted new kitchen staff members.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Prepared and cooked meals according to recipes and customer specifications.
  • Assisted in developing new menu items to reflect restaurant's style and standards.
  • Trained new kitchen staff on food safety, preparation and cooking techniques.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Verified proper portion sizes to consistently attain high food quality standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Developed innovative, creative menu items and recipes.
  • Managed inventory and ordered food and supplies to maintain adequate stock.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Maintained smooth and timely operations in preparation and delivery of meals.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Kitchen Hand

Staffing One
05.2008 - 10.2015
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Followed recipes and chef instructions to prepare food correctly.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Transported food items from storage areas to kitchen for prepping.
  • Operated kitchen equipment in accordance with manufacturer instructions.
  • Plated and presented food following chef requirements.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Trained new staff on food preparation and safety procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Followed food safety practices and sanitation guidelines.
  • Maintained high personal grooming standards and uniform presentation.
  • Maintained composure and work quality while under stress.
  • Lifted and carried heavy materials.
  • Assisted in setting up and breaking down kitchen stations.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Cleaned and maintained work areas, equipment and utensils.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Pushed, pulled and transported large loads and objects.
  • Stocked and rotated food items according to expiration dates.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Learned other teammates' work tasks to train as backup.

Education

Bachelor of Arts - Accounting

Harris Stowe Sate University
St Louis, MO

Skills

  • Schedule development
  • Coaching and mentoring
  • Relationship building
  • Inventory control
  • Process monitoring and improvement
  • Workflow management
  • Negotiation
  • Strategic planning
  • Customer service
  • Business development
  • Employee motivation
  • Analytical thinking
  • Department organization
  • Complex Problem-solving
  • Documentation and reporting
  • Safety protocols
  • Decision-making
  • Industrial hygiene
  • Change management
  • Staff education
  • Payroll processing
  • Public speaking
  • Team building
  • Processes and procedures
  • Quality control
  • Expectation setting
  • Staff management
  • Goal oriented
  • Employee development
  • Risk management
  • Staff discipline
  • Conflict resolution
  • Performance management
  • Project management
  • Verbal and written communication
  • Business administration

Timeline

Supervisor

Sodexo Food Service
07.2021 - 05.2025

Food Service Worker

FLIK Hospitality
03.2016 - 05.2021

Lead Prep Cook

St. Louis Catering
05.2013 - 10.2015

Kitchen Hand

Staffing One
05.2008 - 10.2015

Bachelor of Arts - Accounting

Harris Stowe Sate University

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LaTonya Ford