Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaTisha Frost

Blue Springs

Summary

Experienced insurance professional with over 9 years of experience in Underwriting, Account management and Claims. Excels at performing risk assessments; reviewing and evaluating insurance applications. Driven to maximize the company profitability by following and achieving the company objectives.

Overview

12
12
years of professional experience

Work History

Small Business Broker

FirstLight Program Managers
04.2022 - Current
  • Evaluate information to make decisions within delegated underwriting authority to accept risks as submitted or to decline risks.
    • Price risks appropriately in accordance with delegated authority and company’s standards.
    • Document decisions in accordance with regulatory standards and company policy.
    • Act with a sense of urgency on all inquiries/requests.
    • Provide outstanding customer service by building effective working relationships with external customers and internal staff.
    • Effectively communicate with customers the appropriate level of information to ensure understanding of company direction.
    • Complete files to ensure compliance to underwriting and pricing standards.

UNDERWRITER, TRANSPORTATION

NTA GENERAL INSURANCE AGENCY
05.2019 - 02.2022
  • Underwrite and price Fleet accounts
  • Physical Damage, Cargo, General Liability, Excess coverage
  • Underwrite 60% New Business and 40% Renewals: Utilize good judgement and consider different approaches toward maximizing profitability (pricing, retention and make recommendations to meet business objectives.
  • Forward submissions to different carriers & negotiate pricing.
  • Review Financials (IFTA's) and loss control reports from prior carriers for each risk.
  • Track, and maintained monthly reporting's to review quote to bind ratio, retention etc
  • Effectively interacts with Carriers, Agents, Brokers, and Internal Departments demonstrating high levels of responsiveness to develop & maintain relationships.
  • Perform other tasks as needed

CASE MANAGER, LONG TERM DISABILITY CLAIMS

SUN LIFE FINANCIAL
09.2016 - 03.2019
  • Prioritize managed a caseload of 90+ accounts and maintained appropriate documentation
  • Review occupational job duties and rehabilitation opportunities by working with vocational staff.
  • Confirm that the medical evidence supports claimant's restrictions and limitations.
  • Notify the Employer, Employee or Power of attorney of acceptance of coverage, denials, and cancellations.
  • Developed, and implemented a plan of action for each claim accepted to ensure it is managed effectively for the duration of the disability.
  • Prepared and conducted quarterly meetings (Continuous improvement).

ASSISTANT UNDERWRITER

PHILADELPHIA INSURANCE COMPANIES
10.2013 - 11.2016
  • Provides support to Specialty lines underwriting units. Cross trained to assist Underwriters with Property & Casualty accounts as needed.
  • Determine the acceptability quality and profitability for new and renewal business to achieve overall loss ratio objective. Refers items outside of authority to Senior underwriter/Management.
  • Processed endorsements (name/address changes, add/delete drivers & vehicles, increase coverage limits etc) Accurately enter risk exposures information into the system.

Education

CPCU Designation -

The Institutes Risk & Insurance Knowledge Group
07.2025

Bachelor of Science - Business Administration/Management

AVILA UNIVRSITY
Kansas City, MO
05.2016

Skills

  • Account management
  • Working towards CPCU designation
  • Underwriting (Specialty Lines, Property & Casualty)
  • Claims
  • Team player
  • Problem Solving
  • Adaptability
  • Strong interpersonal and communication Skills
  • Leadership
  • Attention to detail
  • Excel

Timeline

Small Business Broker

FirstLight Program Managers
04.2022 - Current

UNDERWRITER, TRANSPORTATION

NTA GENERAL INSURANCE AGENCY
05.2019 - 02.2022

CASE MANAGER, LONG TERM DISABILITY CLAIMS

SUN LIFE FINANCIAL
09.2016 - 03.2019

ASSISTANT UNDERWRITER

PHILADELPHIA INSURANCE COMPANIES
10.2013 - 11.2016

Bachelor of Science - Business Administration/Management

AVILA UNIVRSITY

CPCU Designation -

The Institutes Risk & Insurance Knowledge Group
LaTisha Frost