LaTisha Frost
Blue Springs
Summary
Experienced insurance professional with over 9 years of experience in Underwriting, Account management and Claims. Excels at performing risk assessments; reviewing and evaluating insurance applications. Driven to maximize the company profitability by following and achieving the company objectives.
Overview
12
12
years of professional experience
Work History
Small Business Broker
FirstLight Program Managers
04.2022 - Current
- Evaluate information to make decisions within delegated underwriting authority to accept risks as submitted or to decline risks.
• Price risks appropriately in accordance with delegated authority and company’s standards.
• Document decisions in accordance with regulatory standards and company policy.
• Act with a sense of urgency on all inquiries/requests.
• Provide outstanding customer service by building effective working relationships with external customers and internal staff.
• Effectively communicate with customers the appropriate level of information to ensure understanding of company direction.
• Complete files to ensure compliance to underwriting and pricing standards.
UNDERWRITER, TRANSPORTATION
NTA GENERAL INSURANCE AGENCY
05.2019 - 02.2022
- Underwrite and price Fleet accounts
- Physical Damage, Cargo, General Liability, Excess coverage
- Underwrite 60% New Business and 40% Renewals: Utilize good judgement and consider different approaches toward maximizing profitability (pricing, retention and make recommendations to meet business objectives.
- Forward submissions to different carriers & negotiate pricing.
- Review Financials (IFTA's) and loss control reports from prior carriers for each risk.
- Track, and maintained monthly reporting's to review quote to bind ratio, retention etc
- Effectively interacts with Carriers, Agents, Brokers, and Internal Departments demonstrating high levels of responsiveness to develop & maintain relationships.
- Perform other tasks as needed
CASE MANAGER, LONG TERM DISABILITY CLAIMS
SUN LIFE FINANCIAL
09.2016 - 03.2019
- Prioritize managed a caseload of 90+ accounts and maintained appropriate documentation
- Review occupational job duties and rehabilitation opportunities by working with vocational staff.
- Confirm that the medical evidence supports claimant's restrictions and limitations.
- Notify the Employer, Employee or Power of attorney of acceptance of coverage, denials, and cancellations.
- Developed, and implemented a plan of action for each claim accepted to ensure it is managed effectively for the duration of the disability.
- Prepared and conducted quarterly meetings (Continuous improvement).
ASSISTANT UNDERWRITER
PHILADELPHIA INSURANCE COMPANIES
10.2013 - 11.2016
- Provides support to Specialty lines underwriting units. Cross trained to assist Underwriters with Property & Casualty accounts as needed.
- Determine the acceptability quality and profitability for new and renewal business to achieve overall loss ratio objective. Refers items outside of authority to Senior underwriter/Management.
- Processed endorsements (name/address changes, add/delete drivers & vehicles, increase coverage limits etc) Accurately enter risk exposures information into the system.
Education
CPCU Designation -
The Institutes Risk & Insurance Knowledge Group
07.2025
Bachelor of Science - Business Administration/Management
AVILA UNIVRSITY
Kansas City, MO05.2016
Skills
- Account management
- Working towards CPCU designation
- Underwriting (Specialty Lines, Property & Casualty)
- Claims
- Team player
- Problem Solving
- Adaptability
- Strong interpersonal and communication Skills
- Leadership
- Attention to detail
- Excel
Timeline
Small Business Broker
FirstLight Program Managers
04.2022 - Current
UNDERWRITER, TRANSPORTATION
NTA GENERAL INSURANCE AGENCY
05.2019 - 02.2022
CASE MANAGER, LONG TERM DISABILITY CLAIMS
SUN LIFE FINANCIAL
09.2016 - 03.2019
ASSISTANT UNDERWRITER
PHILADELPHIA INSURANCE COMPANIES
10.2013 - 11.2016
Bachelor of Science - Business Administration/Management
AVILA UNIVRSITY
CPCU Designation -
The Institutes Risk & Insurance Knowledge Group
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