LATEIA SHED
Saint Louis
Summary
Organized and reliable retail professional with a strong track record in delivering exceptional customer service. Proficient in cash handling, processing transactions, and resolving customer issues effectively. Demonstrates exceptional time management and multitasking skills while maintaining a clean and organized environment.
Overview
16
16
years of professional experience
Work History
Retail Merchandise Associate
TJMaxx
Kirkwood
04.2023 - Current
- Scanning items, processing payments, issuing receipts, and handling returns or refunds.
- Greeting customers, answering questions, providing product information, and resolving complaints.
- Maintaining a clean, tidy, and organized workplace, bagging items, and assisting with restocking.
Program Support Assistant
Department of Veterans Affairs
Overland
03.2023 - Current
- Properly identify requested documents to be released to claimant, veteran, or Power of Attorney.
- Redact documents according to organizational guidelines.
- Enter cases into IConnect database and close out cases.
- Ensure proper documents are being released to veteran so they can apply for benefits.
Security Assistant/Access Control Administrator
Miami Technology Solutions
Washington
10.2018 - 01.2019
- Reviewed and processed badge requests, processed fingerprints, and captured photos.
- Granted and revoked badge access levels across multiple access control systems.
- Registered, processed, and maintained DEERS and RAPIDS information.
- Maintained employee or visitor badges and access control cards, greeted guests, and answered phone calls.
Concierge
Planned Companies
Alexandria
06.2018 - 01.2019
- Greeted and acknowledged all residents and announced/signed in all guests and contractors/vendors.
- Received, sorted, and distributed mail and packages.
- Provided professional and consistent service to residents, visitors, and contractors.
- Addressed resident concerns and issues in accordance with the company’s customer service standards.
Client Services Professional/Receptionist
H&R Block
Alexandria
01.2016 - 04.2016
- Oversaw receptionist area including greeting visitors and responding to telephone and in-person requests for information.
- Collected and processed credit card, check, and cash transactions using a cash register.
- Reconciled cash register drawer at the end of the day.
Delivery Driver
Domino’s Pizza
Alexandria
03.2011 - 01.2016
- Collected payments for goods delivered, provided accurate change, and turned in receipts and money received from deliveries.
- Maintained clean and sanitary environment by sweeping and mopping.
- Provided timely and accurate delivery of food to customer’s homes.
- Provided fast, friendly customer service.
Valet
MarcParc Valet
Washington
05.2012 - 04.2015
- Retrieved customer vehicles from specified areas in a safe and efficient manner.
- Maintained pleasant, friendly and professional demeanor with all guests.
- Released vehicle to guest upon proper authorization of claim tickets.
Cashier/Crew Member
McDonald’s
Alexandria
07.2010 - 03.2015
- Delivered exceptional customer service by welcoming and acknowledging all customers, ensuring their needs were met.
- Addressed customer issues promptly and accurately, fostering loyalty and satisfaction.
- Managed cash register operations and processed customer payments efficiently.
- Maintained cleanliness of the restaurant.
Education
Master’s - Business Administration
Strayer University
Alexandria, VA01-2012
Skills
- Visual merchandising
- Inventory management
- Product knowledge
- Sales processing
- Cash handling
- Customer assistance
- Retail analytics
Timeline
Retail Merchandise Associate
TJMaxx
04.2023 - Current
Program Support Assistant
Department of Veterans Affairs
03.2023 - Current
Security Assistant/Access Control Administrator
Miami Technology Solutions
10.2018 - 01.2019
Concierge
Planned Companies
06.2018 - 01.2019
Client Services Professional/Receptionist
H&R Block
01.2016 - 04.2016
Valet
MarcParc Valet
05.2012 - 04.2015
Delivery Driver
Domino’s Pizza
03.2011 - 01.2016
Cashier/Crew Member
McDonald’s
07.2010 - 03.2015
Master’s - Business Administration
Strayer University