LaTalia Wilderness
OFallon
Summary
Seeking opportunity to leverage existing adjusting skills while embracing challenges that foster growth and skill development.
Overview
24
24
years of professional experience
Work History
Multi Line Property Damage Adjuster
Geico
01.2025 - Current
- Executed virtual property damage inspections on commercial and specialty vehicles.
- Managed total loss evaluations and facilitated vehicle relocations to salvage yards or property owner's residence.
- Documented all communications and actions in a timely manner for each case file.
- Negotiated settlements for total losses and processed payment for necessary repairs.
Sr Auto Liability Adjuster/Bodily Injury Adjuster
AAA
01.2022 - 01.2025
- Investigated and confirmed facts of loss for complex automobile accidents.
- Determined coverage and liability in insurance claims.
- Set up repairs while reviewing and approving estimates for claimants and insureds.
- Obtained medical records and bills to assess injury value.
- Negotiated settlements within established authority limits.
- Evaluated subrogation potential for relevant claims.
Temporary Field Property Adjuster
Crawford
01.2021 - 01.2022
- Verified loss facts to analyze and confirm coverage eligibility.
- Scheduled inspections of damaged properties to assess conditions.
- Conducted comprehensive property inspections to evaluate damage.
- Completed appraisals and issued payments promptly based on findings.
Owner
Expressions of Love Home Healthcare Service
01.2017 - 01.2021
- Solicited new clients for home healthcare services to expand client base.
- Established care plans for elderly and disabled clients to meet individual needs.
- Trained caregivers on service delivery protocols to enhance care quality.
- Conducted field visits to verify compliance with program guidelines.
- Managed financial operations, including payroll and tax obligations.
Liability Adjuster
American Family Insurance
01.2017 - 01.2019
- Handled inbound calls from insureds and claimants filing auto property and catastrophe claims.
- Investigated and verified facts of loss for automobile accidents.
- Determined coverage and liability for claims processing.
- Reviewed and approved repair estimates for claimants and insureds.
- Negotiated settlements within established authority limits.
Senior Account Executive
Ricoh
01.2015 - 01.2016
- Contacted current and prospective clients to promote Ricoh products and services.
- Generated sales contracts after conducting thorough credit checks for company products.
- Created comprehensive proposals and quotes tailored to client needs.
- Scheduled delivery and pickup of equipment to ensure timely service.
- Resolved customer complaints and escalations related to billing, equipment, software delivery, and installation.
Senior Consultant
AT&T
01.2009 - 01.2015
- Managed inbound calls addressing billing inquiries and service requests.
- Provided technical support for internet, telephone, and cable TV services.
- Handled customer complaints and tier 2 escalations regarding ongoing billing issues.
- Conducted retention calls to persuade customers considering service cancellation.
- Attempted to upsell additional products and services during each interaction.
Account Executive
LM Berry Company
01.2006 - 01.2009
- Initiated telephone calls to generate new and sustain Yellow Page and internet advertising
- Met aggressive sales quotas
- Developed selling strategies prior to contacting designated market using a variety of visual and other sales aids
- Determined accounts’ advertising needs through basic probing interview to tailor the appropriate advertising products
- Handled detailed paperwork and contracts for billing
Consumer Sales Consultant
Verizon
01.2004 - 01.2005
- Achieved monthly sales quotas consistently
- Received inbound calls in a telecommunications call center regarding billing and selling new services
- Ensured compliance with company standards on each call
- Managed call routing from telesales office to DSL and helpdesk departments
Consumer Sales Consultant
AT&T
01.2002 - 01.2004
- Conducted outbound calls in call center to promote AT&T products and services
- Advised customers on relevant products tailored to their needs during interactions
- Met company sales goals
- Verified compliance standards were upheld on every call
Education
Currently enrolled - Business Administration
Jefferson College
Hillsboro, MO12-2024
High School -
Webster Groves High School
Saint Louis, MO12-2002
Skills
- Claims processing
- Coverage analysis
- Loss evaluation
- Field investigation
- Settlement negotiation
- Risk assessment
- Insurance regulations
Licensing
Property and Casualty License, Alabama, Oklahoma, Louisiana, Texas, South Carolina
Timeline
Multi Line Property Damage Adjuster
Geico
01.2025 - Current
Sr Auto Liability Adjuster/Bodily Injury Adjuster
AAA
01.2022 - 01.2025
Temporary Field Property Adjuster
Crawford
01.2021 - 01.2022
Owner
Expressions of Love Home Healthcare Service
01.2017 - 01.2021
Liability Adjuster
American Family Insurance
01.2017 - 01.2019
Senior Account Executive
Ricoh
01.2015 - 01.2016
Senior Consultant
AT&T
01.2009 - 01.2015
Account Executive
LM Berry Company
01.2006 - 01.2009
Consumer Sales Consultant
Verizon
01.2004 - 01.2005
Consumer Sales Consultant
AT&T
01.2002 - 01.2004
Currently enrolled - Business Administration
Jefferson College
High School -
Webster Groves High School