Lashawnda Backus
Creve Coeur
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Transit Bus Operator
Bi state development
St Louis
09.2025 - Current
provider service advocate
United Health Care: CSR
Jefferson City
12.2023 - 09.2025
- Resolved complex issues through effective communication and problem-solving skills.
- Guided clients through the claims process, ensuring clarity and understanding.
- Assisted clients with inquiries regarding health services and benefits.
- Provided feedback to management on common client concerns and suggestions for improvement.
- Participated in team meetings to discuss challenges faced by the department and brainstorm solutions.
- Compiled monthly statistics regarding customer satisfaction levels, response times.
Provider Services Representative
urology of st. louis
Florissant
12.2022 - 12.2023
- Coordinated patient scheduling and appointment reminders for urology services.
- Facilitated insurance verification and authorization processes for patient treatments.
- Handled patient inquiries, providing information on services and procedures.
- Collaborated with clinical staff to streamline patient intake processes.
- Documented patient interactions accurately in electronic health record systems.
- Resolved patient complaints by effectively communicating with relevant departments.
- Adhered to all applicable laws, regulations, standards, and procedures when interacting with customers and providers.
- Participated in training sessions to stay current on industry trends and best practices related to Provider Services Representative duties.
- Answered incoming calls from clients and routed them to appropriate personnel for further assistance.
Transit Bus Operator
Bi state development
St Louis
08.2017 - 12.2022
- Conducted pre-trip inspections of the bus to ensure it was safe for operation.
- Managed time effectively by arriving at stops on schedule according to route times.
- Enforced passenger rules and regulations while providing courteous service.
- Provided assistance to elderly or disabled passengers with their transportation needs.
- Communicated regularly with dispatch personnel via two-way radio systems.
- Responded to customer inquiries regarding routes, schedules, and transfers.
- Maintained professional demeanor when dealing with difficult customers or situations.
- Computed fares accurately using onboard ticket machines or cash payments.
medical assistant
Dr. Vernon Johnson
Florissant
08.2012 - 10.2014
- Administered injections, medications, and treatments per physician instructions to ensure patient safety and care continuity.
- Accurately collected and recorded patient histories and vital signs to maintain thorough records.
- Supported physicians during patient examinations and medical procedures to enhance efficiency.
- Coordinated patient scheduling and appointments to streamline workflow and reduce wait times.
- Educated patients on medication usage and post-treatment care to enhance compliance and recovery.
- Maintained medical records, ensuring compliance with privacy regulations.
- Prepared examination rooms, ensuring cleanliness and proper equipment availability.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Recorded detailed notes during patient visits to ensure accurate medical documentation. during patient visits.
- Collected samples from patients for laboratory testing purposes.
Education
Graduate Certificate - Phlebotomy
St Louis School of Phlebotomy
St Louis, MO07-2026
Certification - Medical Assistant
St Louis College of Health Careers
St Louis, MO05-2011
Skills
- Customer service excellence
- Time management
- Team collaboration and synergy
- Health and safety compliance
- Blood collection techniques
- Venipuncture and capillary puncture skills
- Butterfly needle technique expertise
- Order of draw knowledge
- Capillary puncture techniques
- Skin puncture methods
- Syringe method proficiency
- Specimen preparation and handling
- Proper labeling practices
- Sanitation and sterilization procedures
- Arterial blood collection expertise
Timeline
Transit Bus Operator
Bi state development
09.2025 - Current
provider service advocate
United Health Care: CSR
12.2023 - 09.2025
Provider Services Representative
urology of st. louis
12.2022 - 12.2023
Transit Bus Operator
Bi state development
08.2017 - 12.2022
medical assistant
Dr. Vernon Johnson
08.2012 - 10.2014
Graduate Certificate - Phlebotomy
St Louis School of Phlebotomy
Certification - Medical Assistant
St Louis College of Health Careers