Larry Lebeda
Manchester
Summary
Goal driven to investigate all pertinent details regarding the current situation.
Proven leader with a track record of enhancing customer satisfaction and resolving complex disputes at Weber Group. Excelled in operations management and team leadership, achieving top 5% of goals at ATT. Skilled in verbal communication and problem-solving, successfully trained and managed large teams across five states, demonstrating exceptional time management.
Goal driven to investigate all pertinent details regarding the current situation.
Overview
33
33
years of professional experience
Work History
Manager
Weber Group
06.2012 - Current
- Accomplished multiple tasks within limited dates.
- Improved customer satisfaction by resolving disputes promptly, maintaining open lines of communication.
- Resolved cases dealing with Attorney General, BBB, legal matters and threats against the Company and employees.
- Trained employees on professional phone skills,
- Created Veteran appreciation practices at all Company locations.
Operations Manager
ATT
03.1992 - 05.2012
- Supervised and trained outside sales staff to attain company goals in a limited timeframe.
- Attained top 5% of company goals on a consistent basis.
- Established a call center, hiring 17 managers and 250 employees in the process. Target area of responsibility covered five states.
- Resolved internal conflicts, dealt with union negotiations regarding individuals performance and ethics. All employees under my responsibility were union members.
Education
Bachelor of Arts - Marketing And Management Science
St Louis University
St. Louis MissouriSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Operations Management
Timeline
Manager
Weber Group
06.2012 - Current
Operations Manager
ATT
03.1992 - 05.2012
Bachelor of Arts - Marketing And Management Science
St Louis University
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