Rhonda Brabant
Joplin,MO
Summary
Actively seeking a fulfilling job within the Medical Administrative field. Committed to being a team player. Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.
Overview
8
8
years of professional experience
Work History
Telephone Clerk
Freeman Health System
02.2024 - Current
- Answer phone for seven cardiologists, direct calls as needed, take messages from patient's to send on to the nurses.
- Send office notes to patient's PCP
- Help with incoming faxes and emails and send them to the appropriate locations.
- Change patient's demographics as needed.
- Handle 60-100 calls per day
Hospital Operator
UCHealth Memorial Hospital
06.2021 - Current
- Answer incoming calls for four hospitals, transfer calls to multiple extensions, make out going calls for patients.
- Answer 100 plus calls per day
- After hours calls for several clinics
- Send out medical codes, go overhead at each hospital
- Take emergency calls for codes called on inpatient medical codes and codes for inpatient security codes.
- Dispatch Security and watch cameras
- Place work orders and dispatch Maintenance
- Monitor multiple temperatures for OR rooms, refrigerators, freezers, etc
Warehouse Associate
Amazon
03.2019 - 03.2021
- Delivery sort center
- Processed in packages from warehouse and sorted into routes using hand held devices. Picked and stages routes for delivery drivers
- Lifting consistently up to 50 pounds.
- Worked safely around moving machinery.
Cashier
Ace Hardware
03.2017 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Education
No Degree - Some Business Classes
Pikes Peak Community College
Colorado Springs, COHigh School Diploma -
Southwest Holiness Academy
Little Rock, AR05.1996
Skills
- Type 40 words per minute
- Excellent Customer Service skills
- Multi phone line system
- Telephone switchboard operation
- Teamwork and Collaboration
- Active Listening
- Attention to Detail
- Professional communication
- Telephone etiquette
- Database entry
- Verbal and writing communication
- Data entry and 10-key
- Accounts payable and receivable
Timeline
Telephone Clerk
Freeman Health System
02.2024 - Current
Hospital Operator
UCHealth Memorial Hospital
06.2021 - Current
Warehouse Associate
Amazon
03.2019 - 03.2021
Cashier
Ace Hardware
03.2017 - 03.2019
No Degree - Some Business Classes
Pikes Peak Community College
High School Diploma -
Southwest Holiness Academy
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