Larissa McMahan
Neosho
Summary
Highly organized and detail-oriented worker with a strong drive to exceed expectations. Expertise in analyzing data, developing effective strategies, and providing innovative solutions to complex problems. Seeking opportunities to leverage skills and knowledge to contribute to team success.
Overview
13
13
years of professional experience
Work History
Human Resource Manager
Communication Solutions, LLC
02.2023 - Current
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Managed employee lifecycle processes
- Extensive knowledge of ADP for Payroll and HR purposes
- Managed and tracked employee time-off requests, including vacation days, ensuring accurate pay
- Calculated and processed employee bonuses, ensuring accuracy and timely distribution based on performance metrics and company guidelines
- Proficient in Microsoft Excel, including advanced functions such as data analysis, formula creation, and creating reports
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
Administrative Assistant
Communication Solutions, LLC
03.2021 - 02.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or onboarding new employees per company policy guidelines.
- Improved document processing speed by introducing automated templates for routine correspondence.
Account Manager
Communication Solutions, LLC
09.2019 - 03.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Quality Assurance Manager/ Order Entry Manager
Communication Solutions, LLC
07.2015 - 09.2019
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Enhanced call quality by implementing comprehensive QA processes and procedures.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Trained new team members on company policies, procedures, and software systems, ensuring seamless integration into the team.
- Established best practices for order processing and documentation, ensuring a consistent approach across the team.
- Streamlined order entry processes by implementing efficient software and tools, resulting in reduced processing time.
Trainer/ Sales Agent
Communication Solutions, LLC
11.2011 - 07.2015
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Achieved top performer status within the company due to consistent high sales numbers.
Education
High School Diploma -
Joplin High School
Joplin, MO05-2003
Skills
- HR policies and procedures
- Employee relations
- Microsoft office proficiency
- Exceptional Microsoft Excel skills
- Training and mentoring
- Recruitment and hiring
- Onboarding and orientation
- Payroll coordination
- Employee handbook development
Accomplishments
- Used Microsoft Excel to expedite Bonus and Time off Request tracking.
- Achieved low payroll corrections by implementing a more transparent process.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Advanced from OE Manager to Account Manager within 4 years fro my proven organization and client relation skills.
Timeline
Human Resource Manager
Communication Solutions, LLC
02.2023 - Current
Administrative Assistant
Communication Solutions, LLC
03.2021 - 02.2023
Account Manager
Communication Solutions, LLC
09.2019 - 03.2021
Quality Assurance Manager/ Order Entry Manager
Communication Solutions, LLC
07.2015 - 09.2019
Trainer/ Sales Agent
Communication Solutions, LLC
11.2011 - 07.2015
High School Diploma -
Joplin High School
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