Larica D. Williams
St Louis
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Resourceful Customer Service Associate known for productivity and efficient task completion. Possess specialized skills in conflict resolution, communication, and time management which enable success in fast-paced environments. Excel at using empathy, patience, and active listening to address customer needs and foster positive experiences.
Passionate about customer service with background in supporting customers in high-paced environments. In previous roles, excelled at handling customer inquiries and resolving issues efficiently, always prioritizing client satisfaction. Strengths include problem-solving skills, effective communication abilities, and adaptability to varied situations. Made significant impact by consistently improving customer service protocols, leading to increased satisfaction rates.
Overview
7
7
years of professional experience
1999
1999
years of post-secondary education
1
1
Certification
Work History
Customer Service Associate Cashier
Walgreens
Saint Louis
01.2021 - 01.2022
- Assisted customers with product inquiries and purchase decisions.
- Processed transactions efficiently at the register.
- Maintained organized and clean store displays and shelves.
- Handled customer complaints with empathy and professionalism.
- Collaborated with team members to ensure smooth store operations.
- Educated customers about promotions and loyalty programs.
- Monitored inventory levels and restocked items as needed.
- Provided support during peak hours to enhance customer experience.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Provided information about products and services available to customers.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Handled cash register operations accurately during peak times.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Performed additional duties as assigned by management team.
- Followed policies and procedures to meet or exceed established performance requirements.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Customer Service Associate
City Museum (Seasonal)
Saint Louis
02.2020 - 10.2020
- Assisted visitors with inquiries and provided information about museum exhibits.
- Processed ticket sales and managed cash register operations efficiently.
- Maintained cleanliness and organization of visitor areas throughout the museum.
- Engaged with guests to enhance their experience and address concerns promptly.
- Collaborated with team members to ensure smooth daily operations of the museum.
- Operated point-of-sale systems for transactions and membership renewals effectively.
- Educated visitors on museum programs, services, and membership benefits clearly.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Followed policies and procedures to meet or exceed established performance requirements.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
Event Attendant
Busch Stadium (Seasonal)
Saint Louis
03.2017 - 10.2019
- Greeted attendees and provided excellent customer service during events.
- Assisted with setup and breakdown of event equipment and seating arrangements.
- Monitored crowd behavior to ensure safety and compliance with stadium policies.
- Collaborated with team members to resolve guest inquiries and concerns effectively.
- Maintained cleanliness of event areas, ensuring a welcoming environment for guests.
- Operated communication devices to coordinate with staff during events efficiently.
- Greeted guests upon arrival and provided them with event information.
- Directed traffic during large events or accidents.
- Collaborated with other departments within the organization to ensure successful execution of special projects or initiatives related to events.
- Enforced security protocols such as bag checks and pat-downs when necessary.
- Monitored guest activities to ensure safety guidelines were followed at all times.
- Performed additional duties as assigned by management team members.
- Assisted in creating a comfortable atmosphere for guests throughout the event duration.
- Determined authenticity and applicability of presented tickets.
- Assisted patrons with handicaps to appropriate seating.
Barista
Panera Bread
Saint Louis
04.2019 - 07.2019
- Prepared high-quality espresso beverages and specialty drinks for customers.
- Maintained cleanliness of workstations and equipment throughout shifts.
- Provided exceptional customer service, addressing inquiries and concerns effectively.
- Managed inventory levels, restocking supplies as needed during busy hours.
- Operated espresso machines and blenders to create consistent beverage quality.
- Collaborated with team members to ensure smooth daily operations during peak times.
- Followed food safety guidelines to maintain a clean and safe environment for patrons.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Supported highest standards of conduct and service to support company reputation.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Ground beans for espresso shots according to individual customer specifications.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
Merchandise Processor
Marshalls Department Store
Saint Louis
04.2015 - 04.2016
- Organized merchandise on sales floor to enhance customer shopping experience.
- Processed incoming shipments and ensured accurate product placement.
- Maintained stock levels by restocking shelves regularly throughout the store.
- Assisted customers with product inquiries and provided excellent service.
- Monitored product displays for cleanliness and visual appeal.
- Utilized point-of-sale system for efficient transaction processing.
- Participated in team meetings to discuss sales strategies and inventory needs.
- Sorted, labeled, and organized products in the warehouse.
- Packaged items for shipping according to customer requirements.
- Assisted with loading and unloading trucks at the distribution center.
- Organized, tagged and moved merchandise for use on sales floor.
- Ensured proper labeling of all items before storing them in designated areas.
- Performed daily cycle counts to ensure inventory accuracy.
- Adhered to safety regulations while handling hazardous materials.
- Analyzed data from sales reports to identify trends and make recommendations for improvement.
- Developed efficient stocking procedures for all new products.
- Processed merchandise efficiently for display on store shelves.
- Organized stockroom to maintain an orderly and accessible environment.
- Assisted with unloading shipments and verifying inventory accuracy.
- Collaborated with team members to restock sales floor promptly.
- Maintained cleanliness and safety standards throughout the processing area.
- Identified damaged products and removed them from inventory.
- Utilized scanning systems to track incoming and outgoing merchandise.
- Supported visual merchandising efforts by arranging displays attractively.
Education
Successful Completion - Job Readiness (Beginning Computers)
Saint Patrick's Center
07.2019 - 08.2019
Beginning Computers Certificate - Job Readiness Training
Saint Patrick's Center
11.2019 - 11.2019
Charles Sumner High School
Saint Louis, MOSkills
- Point-of-sale operation
- Customer engagement
- Cash handling
- Service excellence
- Employee training
- Positive and professional
- Attention to detail
- Telephone management
- POS systems use
- Event coordination
- Inventory management
- Customer relationship management
- Team collaboration
- Conflict resolution
- Problem solving
- Active listening
- Time management
- Training and mentoring
- Customer service
- Product knowledge
- Product merchandising
- Customer support
- Guest services
- Safety regulations
- Inventory control
- POS system operation
- Problem resolution
- Stock replenishment
- MS office proficiency
- Communication clarity
- Safety compliance
- Cleanliness standards
- Complex Problem-solving
- Inbound and outbound calling
- Merchandise upselling
- Appointment scheduling
- Multi-line phone systems
- Refunds processing
- Refunds and exchanges
- Sales closing
- Point of sale systems
- Cross-functional team collaboration
- Shipping and receiving
- Retail store support
Certification
- Servsafe Food Handler Training Certification #4907927
- Recognition of Outstanding Achievement for Incentive Program 2011-2012
- Certificate of Achievement Cafe' Barista Training February 2021
- Beginning Computers Certificate November 2019
- Job Readiness Training November 2019
- Certificate of Participation (The Rosati Center/Place Volunteer Program) December 2023
Timeline
Customer Service Associate Cashier
Walgreens
01.2021 - 01.2022
Customer Service Associate
City Museum (Seasonal)
02.2020 - 10.2020
Beginning Computers Certificate - Job Readiness Training
Saint Patrick's Center
11.2019 - 11.2019
Successful Completion - Job Readiness (Beginning Computers)
Saint Patrick's Center
07.2019 - 08.2019
Barista
Panera Bread
04.2019 - 07.2019
Event Attendant
Busch Stadium (Seasonal)
03.2017 - 10.2019
Merchandise Processor
Marshalls Department Store
04.2015 - 04.2016
Charles Sumner High School