Brandy Walker
Independence
Summary
To gain employment with a company that offers me a consistently positive atmosphere to expand my knowledge and skills to contribute significantly to the success of the company
Overview
10
10
years of professional experience
Work History
Clerk
Internal Revenue Service
Kansas City
01.2023 - Current
- Prepared and routed daily mail outs to various departments and service centers
- Prepared and processed Hard Core Payment Tracers to distribute to DCF/URF tax examiners
- Received and distributed Debit Vouchers by placing information on departments share drive as well as IDRS
- Coded, confirmed, and numbered bank checks in accordance with the IRM procedures
- Prepared clerical paperwork for tax cases in a timely manner for DCF/URF tax examiners review
- Received, reviewed, and processed Unidentified correspondence forms before distributing to DCF/URF tax examiners
- Helped with training detail clerks for various clerical jobs within the ACO department and preparing daily reports for the department
- Input unidentified remittance from Deposit Department to be researched and worked
- Served as a resource for DCF/URF unit clerks
- Daily pulled electronic checks to be processed from ECP and OTC Net automated systems
Assistant Manager
World Finance
Independence
02.2018 - 12.2023
- Helped employees with training on different systems, answering phones and how to complete a contract
- Went over the Ledger reports with the branch manager
- Offering the best options within the customers budget as well as the best rate
- Collected payments on current and past due accounts
- Made outbound and inbound calls
- Made bank deposits daily
- Closed loans as well as handled cash daily
- Title work for the auto loans
- Prepared taxes alone with Tax Advance Loans
- Offer Insurance to customers
Customer Service Rep
Alliance Data
Lenexa
05.2015 - 04.2018
- Answered a variety of inbound customer service calls from customers as well as in store brand partner associates in the retail environment
- Documented the computer system during each call to keep accounts up to date
- Assisted with making payments on their accounts through the payment system
- Filed disputes on any fraudulent activity
- Reviewed personal information to make sure all account information was up to date
- Demonstrated outstanding verbal and written communication skills when working with internal external partners
- Actively listened to all callers' concerns to make sure I’m able to make their first call their last call
Skills
- Microsoft Excel and Word
- Adobe software
- Taxation and preparation
- Cash handling
- Team building and training
- Data entry and management
- Budgeting and financial reporting
- Problem solving
- Customer service and relations
- Collections management
- Attention to detail
- Time management and multitasking
- Team collaboration and adaptability
- Verbal and written communication
Timeline
Clerk
Internal Revenue Service
01.2023 - Current
Assistant Manager
World Finance
02.2018 - 12.2023
Customer Service Rep
Alliance Data
05.2015 - 04.2018
Similar Profiles
Debbie BalsitisDebbie Balsitis
Case Advocate at Internal Revenue Service-Taxpayer Advocate ServiceCase Advocate at Internal Revenue Service-Taxpayer Advocate Service
Towanda GlennTowanda Glenn
Contact Representative at Internal Revenue ServiceContact Representative at Internal Revenue Service
Meredith RenfroMeredith Renfro
Correspondence Examination Technician at Internal Revenue ServiceCorrespondence Examination Technician at Internal Revenue Service
Mistie GonzalesMistie Gonzales
Tax Examiner/Data Transcriber at Internal Revenue Service, IRSTax Examiner/Data Transcriber at Internal Revenue Service, IRS
ASHLEY SANDERSASHLEY SANDERS
Supply Chain Analyst at Procter & GambleSupply Chain Analyst at Procter & Gamble