Laney Montgomery
St Louis
Summary
Dynamic and results-driven professional with experience in the hospitality industry, excelling in team leadership and customer service. Proven ability to mentor staff, enhance performance, and implement effective training programs. Skilled in multitasking, problem-solving, and money management. Fostering a positive work environment while ensuring exceptional guest experiences.
Overview
4
4
years of professional experience
Work History
Crew Trainer
Freddy's Frozen Custard & Steakburgers
12.2023 - Current
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Taught new team members correct procedures for all areas of operations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Trained other employees in customer service, food safety, and performance requirements.
Hostess
Sybergs Bar and Grill
01.2022 - 11.2022
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Lindbergh Highschool
St Louis, MO03-2024
Skills
- Team leadership and supervision
- Processing payments
- Decision-making
- Training tools and resources
- Multitasking and organization
- Customer service
- Problem-solving
- Active listening
- Cash handling
- Employee engagement
Timeline
Crew Trainer
Freddy's Frozen Custard & Steakburgers
12.2023 - Current
Hostess
Sybergs Bar and Grill
01.2022 - 11.2022
High School Diploma -
Lindbergh Highschool