Lance Tyson
Wildwood,MO
Summary
Accomplished Director at Progressive Insurance with a proven track record in strategic planning and change management. Excelled in enhancing team productivity and client relationships through innovative resource allocation and leadership development. Skilled in analytical thinking and negotiation, significantly improving operational efficiency.
Overview
34
34
years of professional experience
Work History
Director Casualty
Progressive Insurance
01.2009 - Current
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Injury Process Manager
Progressive Insurance
01.2006 - 12.2008
- Evaluated impact of process change on overall operation
- Improved efficiency and effectiveness of performance and management of processes across departments.
- Managed change among staff to achieve buy-in and cooperation and overcome resistance.
- Set targets for employees to drive company success and strengthen motivation.
- Gathered and analyzed large amounts of data to determine improvement projections.
Claims Supervisor / Manager
Progressive Insurance
01.1999 - 12.2005
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Accomplished multiple tasks within established timeframes.
Claims Representative / IT Project Manager
American Family Insurance
01.1991 - 12.1999
- Investigated and resolved multil line claims
- Project liaison between Claims and IT
Education
Bachelor of Science - Business Administration
Missouri State University
Springfield, MO12-1990
Skills
- Change management
- Time management
- Team management
- Strategic planning
- Facilities management
- People management
- Task delegation
- Relationship building
- Leadership development
- Problem-solving
- Analytical thinking
- Negotiation
Timeline
Director Casualty
Progressive Insurance
01.2009 - Current
Injury Process Manager
Progressive Insurance
01.2006 - 12.2008
Claims Supervisor / Manager
Progressive Insurance
01.1999 - 12.2005
Claims Representative / IT Project Manager
American Family Insurance
01.1991 - 12.1999
Bachelor of Science - Business Administration
Missouri State University
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