Lance Clanton
Hannibal
Summary
Driven and adaptable professional with a strong background in customer service, sales support, and supply chain operations. Passionate about delivering lasting customer satisfaction through exceptional service, accurate fulfillment, and proactive problem-solving. Experienced in high-volume environments, managing transactions, sourcing specialized parts, and maintaining organized inventory systems. Quick to learn new tools and procedures, with a proven ability to lead, collaborate, and stay disciplined both in and out of the workplace. Committed to continuous growth and making a meaningful impact on every team.
Overview
7
7
years of professional experience
Work History
Supply Chain Associate
Fastenal
02.2025 - Current
- Open and prepare the storefront daily by dust mopping, vacuuming rugs, and wiping down the front counter
- Face shelves and restock inventory efficiently to maintain a professional, organized environment
- Pull and put away product according to customer orders and internal transfers
- Perform inventory redistribution and conduct cycle counts to ensure accurate stock levels
- Receive deliveries, allocate product, and process quotes and invoices with attention to detail
- Source specific parts for customer needs and create purchase orders when inventory is unavailable
- Handle customer phone calls and email inquiries professionally across two monitored accounts
- Complete required training modules when time permits to stay updated on company practices
- Maintain cleanliness standards, including weekly trash removal and scheduled mopping of shop areas
- Contribute to team success in a fast-paced, high-volume industrial supply chain environment
Customer Service/Front Desk Associate
City Of Ballwin
03.2021 - 08.2024
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of memberships and their perks.
- Investigated and resolved around 20-50 customer inquiries and complaints per day.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Exhibited high energy and professionalism when dealing with customers and staff.
- Maintained up-to-date knowledge of membership and activity changes.
- Trained new personnel regarding company operations, policies, and services.
- Increased efficiency by learning new skills quickly and effectively.
Airman Basic (E-1)
US Air Force
01.2021 - 02.2021
- Learned Discipline, Honor, and Brotherhood.
- Had physically and mentally challenging obstacles to overcome.
- Learned how to approach people effectively that are in my face.
- Developed strategies to optimize utilization of available resources.
- Discharged medically under entry-level separation.
Balloon Twister
Circus Kaput
05.2018 - 01.2021
- Worked with new people on jobs.
- Dealt with over 100 people in line each job.
- Exhibited high proficiency in customer/client interactions.
- Learned new skills extremely quickly.
- Managed time efficiently to complete all tasks within deadlines.
Ride Operator
Six Flags Saint Louis
06.2020 - 12.2020
- Followed safety procedures for operating and loading and unloading thousands of passengers from amusement park rides.
- Cleaned rides and attractions hourly to reduce spread of germs and bacteria.
- Monitored passengers and ride operations and enforced safety regulations.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Became extremely proficient with safety protocols and watching out for violations of said protocols.
Education
Bachelor of Science - Finance
Western Governors University
Salt Lake City, UT08-2026
Associate of Arts - General Transfer Studies
Saint Louis Community College
St Louis, MO12.2024
High School Diploma - undefined
Marquette Sr. High School
Chesterfield, MO05.2020
Skills
- Sales and Upselling
- Administrative Duties
- POS Inventory System Operation
- Complex Product Knowledge
- Sales Report Generation
- Understanding Customer Needs
- Customer Transactions
- Customer Service and Assistance
- Navigating High-Volume Environments
- Sourcing expertise
- Knowledge of 3D Printing and its software
LANGUAGES
English - Native or Bilingual
Spanish - Limited Working
Hobbies and Interests
Photography, Videography, 3D Printing, Outdoorsman
Accomplishments
- Enlisted in the Air Force.
- Trained new coworkers on POS system as well as with other documentation.
- Jumped from a cadet E-1 to a cadet E-8 in my high school's AFJROTC program.
- CEO of a merch business we made in high school making over $8000 in our first 6 months.
- President of an after-school club.
- Graduated high school.
Timeline
Supply Chain Associate
Fastenal
02.2025 - Current
Customer Service/Front Desk Associate
City Of Ballwin
03.2021 - 08.2024
Airman Basic (E-1)
US Air Force
01.2021 - 02.2021
Ride Operator
Six Flags Saint Louis
06.2020 - 12.2020
Balloon Twister
Circus Kaput
05.2018 - 01.2021
High School Diploma - undefined
Marquette Sr. High School
Bachelor of Science - Finance
Western Governors University
Associate of Arts - General Transfer Studies
Saint Louis Community College
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