Summary
Overview
Work History
Education
Skills
Timeline
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Lamisha Whitfield

Kansas City

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Im adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service & Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Sagility Health
10.2024 - Current
  • Assisted customers with inquiries, providing accurate information and support.
  • Learned product knowledge to enhance customer interactions and service quality.
  • Handled transactions efficiently, ensuring smooth payment processing for customers.
  • Collaborated with team members to address customer concerns and improve service delivery.
  • Quote member benefits
  • Assist with Claim inquiries
  • Assist with assigning primary care and search for specialty providers.

Warehouse Associate

Ford
03.2023 - 07.2023
  • Maintained cleanliness of work area to comply with safety regulations.
  • Followed standard operating procedures for safe handling of hazardous materials.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.

TSA Agent

VMD Corp
04.2022 - 03.2023
  • Conducted thorough security screenings of passengers and luggage to ensure safety compliance.
  • Collaborated with team members to resolve security-related issues efficiently and effectively.
  • Monitored and operated scanning equipment to detect prohibited items in baggage.
  • Provided exceptional customer service while maintaining a calm demeanor during high-stress situations.
  • Participated in ongoing training sessions to stay current with evolving security technologies and practices.
  • Adhered to federal regulations and guidelines for airport security protocols consistently.

Customer Service Representative

Maximus
06.2019 - 11.2019
  • Adapted quickly to new systems and procedures while learning company policies.
  • Assisted veterans by scheduling medical appointments based on individual needs and preferences.
  • Handled confidential information with accuracy and care.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Crew Member

Hamra Enterprises
04.2016 - 05.2019
  • Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction.
  • Collaborated with team members to maintain cleanliness and organization of workspace.
  • Processing transactions while minimizing errors and improving speed of service.
  • Assisted in training new crew members on standard operating procedures and best practices for daily tasks.
  • Engaged with customers actively, fostering positive relationships and addressing concerns promptly to boost loyalty.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Education

High School Diploma -

Liberty High School
Liberty, MO

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Research
  • Claims support

Timeline

Customer Service Representative

Sagility Health
10.2024 - Current

Warehouse Associate

Ford
03.2023 - 07.2023

TSA Agent

VMD Corp
04.2022 - 03.2023

Customer Service Representative

Maximus
06.2019 - 11.2019

Crew Member

Hamra Enterprises
04.2016 - 05.2019

High School Diploma -

Liberty High School

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Lamisha Whitfield