LaMicah Williams
St.Louis,Missouri
Summary
Responsible candidate eager to provide safe and efficient patient care. Strong knowledge of sterilization methods, safety protocols and equipment care. Knowledgeable in inventory control and recordkeeping. Reliable and dedicated to providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Hospital Service Technician
Agility
06.2024 - Current
- Enhanced overall patient experience by consistently treating all individuals with respect, empathy, and a positive attitude during their hospital stay.
- Enhanced patient care by efficiently managing and delivering medical supplies and equipment to various hospital units.
- Reduced equipment downtime by promptly performing preventative maintenance checks and repairs.
- Assisted in reducing operating costs through careful monitoring of consumable inventory levels, ensuring appropriate stock replenishment without over ordering.
Customer Service Representative
Car Shield
08.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Pharmacy Technician
Cigna / DBA Express Scripts
01.2019 - 06.2023
- Assist members by filling long term medications assuring customers receive their medication
- Communicate with doctors' offices regarding patient's medication
- Work successfully in a virtual environment providing excellent customer service
- Diplomatic Conflict Resolution.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Customer Service Representative
Convergys
01.2017 - 01.2019
- Responsible for trouble shooting inbound calls
- Experience with fast paced work environments
- Multitasking abilities
- Experience with conflict resolution
- Deliver excellent personal care to internal and external customers
- Maintain a positive outlook and providing a compassionate response to the customer's needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Front Desk Receptionist
Holiday Inn Airport West
01.2016 - 01.2017
- Worked successfully in providing excellent customer service
- Provided exceptional communication to vendors assuring timely delivery of services
- Experienced with face to face communication with customers
- Reservation set up.
Patient Care Technician
Continuum Home Healthcare
01.2015 - 01.2016
- Provide non-medical care services to elderly/disabled clients
- Focused on personal care, companionship & homemaking
- Received 100% quality control ratings for punctuality, efficiency and compassion
- Delivered excellent personal care to internal and external clients
- Maintained a positive outlook and providing a compassionate response to the client's emotion needs
- Reported any and all client change in medical and behavior status
- Completing all daily living tasks to enhance the quality of life
- Transfer clients to and from wheelchairs and other adaptive equipment.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Education
Associate in Medical Assistant AAS -
St. Louis College of Health Careers
St. Louis, MOCertified to give proper procedures when taking blood sugar levels -
Level 1 Medication Aide
St. Louis, MO08.2024
Diploma -
Hazelwood Central
St. Louis, MO01.2012
Skills
- Exceptional customer service and communication skills
- Medical terminology experience
- Experience with venipunctures
- Team player and detail-oriented problem solver
- Ability to work independently while producing superior results
- Proficient in Microsoft Suite
- Virtual environment experience
- Ability to provide emotional and physical support to clients
- Possess exceptional communication abilities, as well as cultural sensitivity to deal with a diverse range of people
- HIPAA Compliance
- Medical Equipment Maintenance
- Problem-Solving
- Time Management
- Multitasking
- Problem-solving abilities
- Critical Thinking
Qualifications Summary
Experienced professional with strong attention to detail, delivering exceptional results to internal and external customers resulting in high customer satisfaction.
References
Available Upon Request
Timeline
Hospital Service Technician
Agility
06.2024 - Current
Customer Service Representative
Car Shield
08.2023 - 04.2024
Pharmacy Technician
Cigna / DBA Express Scripts
01.2019 - 06.2023
Customer Service Representative
Convergys
01.2017 - 01.2019
Front Desk Receptionist
Holiday Inn Airport West
01.2016 - 01.2017
Patient Care Technician
Continuum Home Healthcare
01.2015 - 01.2016
Associate in Medical Assistant AAS -
St. Louis College of Health Careers
Certified to give proper procedures when taking blood sugar levels -
Level 1 Medication Aide
Diploma -
Hazelwood Central
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