Lam Iok Fong
Macao
Summary
Dynamic Human Resources Coordinator with a proven track record at Staffing, excelling in recruitment and onboarding processes. Skilled in training and staff management, I leverage excellent customer service and organizational abilities to enhance team performance. Proficient in Microsoft Office, I adapt quickly to new challenges, ensuring smooth operations and positive candidate experiences.
Overview
20
20
years of professional experience
Work History
Human Resources Coordinator
Staffing
Sands Macau
06.2021 - Current
- Assisted with the recruiting and interviewing of new interns.
- Assisted candidates by answering questions about application methods, and position details.
- Updated employee records in HR database system.
- Assisted in employee contract signing and onboarding day processes.
- Job fair posting, preparation, and result inputting.
- In charge of the contract signing session independently.
- School career day helping.
Pit Manager
Table Game
Londoner
08.2009 - Current
- Monitored staffing for good game speed, provided great customer service, and addressed any suspicious behavior.
- Organized and scheduled shifts for staff to ensure proper coverage.
- Ensured all policies and procedures were followed correctly at all times.
- Oversaw day-to-day operations in the pit area ensuring everything ran smoothly.
Roulette Exchanger
MBS
Singapore
07.2017 - 07.2017
- To learn and update roulette knowledge about the kinds of roulette games and the training planning.
Supervisor
Table Game
Venetian
12.2006 - 10.2009
- Monitor dealer transactions to ensure they are correct.
- Ensured the dealer followed policies and procedures, and any suspicious behaviors.
- Provided excellent service and attention to customers when face-to-face.
- Evaluated employee performance through periodic reviews and documented results accordingly.
Dealer
Table Game
Sands Macau
12.2004 - 12.2006
- Provided excellent customer service, addressing player inquiries and concerns.
- Followed company policies and procedures to work.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Kept game tables clean and organized, ensuring a pleasant gaming environment.
Education
Bachelor of Science - Public Administration
Macau University
Macau07-2006
Skills
- Be able to train the training
- Excellent customer service
- Good Organization for staff management
- Basic Microsoft office( Word, Excel, Powerpoint)
Timeline
Human Resources Coordinator
Staffing
06.2021 - Current
Roulette Exchanger
MBS
07.2017 - 07.2017
Pit Manager
Table Game
08.2009 - Current
Supervisor
Table Game
12.2006 - 10.2009
Dealer
Table Game
12.2004 - 12.2006
Bachelor of Science - Public Administration
Macau University
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