Lalita Durry
Saint Louis
Summary
Dynamic Front Desk Manager with a proven track record at Spark Hilton West Little Rock, excelling in customer service and problem-solving. Enhanced guest experiences through streamlined check-in processes and effective team training, fostering a welcoming atmosphere. Adept at managing operations and resolving issues swiftly, ensuring high satisfaction levels.
Overview
31
31
years of professional experience
Work History
Front Desk Manager
Spark Hilton West Little Rock
01.2025 - 01.2025
- Assisted guests with check-in and check-out processes, ensuring efficient service.
- Managed front desk operations, coordinating communication between departments and guests.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate guest records using property management systems for seamless transactions.
- Supported training of new staff on front desk procedures and customer engagement techniques.
- Monitored lobby area to ensure cleanliness and a welcoming atmosphere for guests.
- Collaborated with housekeeping to coordinate room availability and special requests from guests.
- Adapted quickly to changing situations, ensuring smooth front desk operations during peak hours.
Front Desk Manager
LaQuinta Inn & Suites West Little Rock
09.2018 - 01.2025
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
Supervisor Ll
HHSC
11.1993 - 11.2016
- Supervised daily operations, ensuring adherence to company policies and safety regulations.
- Coordinated workflow among team members to optimize efficiency and productivity.
- Managed inventory control processes, reducing discrepancies through effective tracking systems.
- Trained new staff on operational procedures and safety protocols, fostering a knowledgeable team environment.
- Conducted performance evaluations, providing feedback to improve individual and team outcomes.
- Resolved operational issues swiftly, minimizing disruptions to service delivery and maintaining customer satisfaction.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
Education
High School Diploma - General Studies
Brazosport High School
Freeport, TXBusiness Administration
Texas Woman's University
Denton, TXSkills
- Customer service
- Check-in and Check-out procedures
- Problem-solving skills
- Problem-solving
Timeline
Front Desk Manager
Spark Hilton West Little Rock
01.2025 - 01.2025
Front Desk Manager
LaQuinta Inn & Suites West Little Rock
09.2018 - 01.2025
Supervisor Ll
HHSC
11.1993 - 11.2016
High School Diploma - General Studies
Brazosport High School
Business Administration
Texas Woman's University
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