Lakita Walker
Lee’s Summit
Summary
Enthusiastic Senior Customer Service Representative with 10 years of customer service and resolution specialist experience adds value to business by providing outstanding customer service. Exhibits strong command of company's customer service policies and remains well-trained insurance/prescription plan knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.
Overview
16
16
years of professional experience
Work History
Bartender
Peppermill Lounge South
11.2019 - Current
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Nurse Aide
Midwest Home Health Care
09.2014 - Current
- Assist nurses and completed homemaker tasks such as personal care for residents and administer medications.
- Improved patient comfort by providing compassionate and attentive care during daily activities.
- Supported patients'' emotional wellbeing by offering empathetic companionship and active listening during difficult moments.
Senior Representative
CVS Health
10.2014 - 04.2024
- Resolved issues through careful research and follow-up with customers.
- Reduced customer complaints with proactive problem-solving and prompt issue resolution.
- Optimized workflow efficiency through diligent organization of tasks, documentation, and resources.
- Achieved successful resolution of escalated issues during periods of high call volume.
- Managed high-volume workload while maintaining strong attention to detail and accuracy.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Bartender Shift Manager
Sinkers Lounge
10.2022 - 10.2023
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Manager
McDonalds
10.2011 - 06.2016
- Duties: Supervise peers, Provide Excellent customer service, resolve escalated issues, new hire training, process nightly deposit.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Bartender/Bar Manager
Silver Fox Lounge
10.2023 - 01.2025
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Obtained cash bank and stocked service bar to prepare for operation.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Recruited, hired and staff
Nurse’s Aid
Bare Essentials Home Care
01.2010 - 01.2013
- Duties: Assisted nurses and completed homemaker tasks such as personal care for residents and administered medications.
Crew Chief
McDonalds
09.2010 - 05.2012
- Duties: Trained new hires, ran cash register and provided exceptional customer service.
Education
Diploma Certificate of Completion - Pharmacy Assistant
Vatterott College
Kansas City, MO09.2013
High School - undefined
Central High School
Kansas City, MO05.2008
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Call control
- Call center experience
- Problem resolution
Timeline
Bartender/Bar Manager
Silver Fox Lounge
10.2023 - 01.2025
Bartender Shift Manager
Sinkers Lounge
10.2022 - 10.2023
Bartender
Peppermill Lounge South
11.2019 - Current
Senior Representative
CVS Health
10.2014 - 04.2024
Nurse Aide
Midwest Home Health Care
09.2014 - Current
Manager
McDonalds
10.2011 - 06.2016
Crew Chief
McDonalds
09.2010 - 05.2012
Nurse’s Aid
Bare Essentials Home Care
01.2010 - 01.2013
High School - undefined
Central High School
Diploma Certificate of Completion - Pharmacy Assistant
Vatterott College
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