Laken Enochs
Saint Louis
Summary
Dedicated mortgage professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in developing and maintaining client relationships. Proficient in problem-solving skills to facilitate loan processes from origination to closing.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Owner/Therapist
8th Dimension Therapy, LLC
01.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients.
- Provided therapy services to clients experiencing wide range of mental health needs.
- Decreased mental health symptoms of clients by providing evidenced-based therapeutic techniques.
Loan Officer
Veterans United Home Loans
05.2022 - 05.2023
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of company records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Submitted loan applications to underwriter for verification and recommendations.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Ensured compliance with all federal and state regulations throughout the loan origination process.
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
- Cultivated lasting relationships with satisfied clients that led to repeat business as well as referrals from friends or family members.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Developed strong partnerships with real estate agents, generating a consistent pipeline of referrals and new business opportunities.
Loan Officer Assistant
Veterans United Home Loans
05.2020 - 05.2022
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
- Answered inquiries and provided superior customer service to clients.
- Communicated with customers daily to request information and complete paperwork.
- Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Set up files using loan officer checklist and submitted on-time for processing.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase efficiency.
- Assembled important paperwork and disclosures for borrower.
- Managed customer relations, ensuring timely communication of loan status updates for increased client retention.
- Streamlined communication channels between clients, Loan Officers, and underwriters to ensure timely updates and efficient information sharing.
- Improved turnaround times for loan applications through effective prioritization and proactive problem-solving techniques.
Education
Master of Arts - Clinical Psychology
Forest Institute of Professional Psychology
Springfield, MO10-2013
Bachelor of Arts - Psychology
William Woods University
Fulton, MO05-2011
Skills
- Customer relations
- Relationship building
- Client service
- Verbal and written communication
- Operations management
- Negotiation
- Financial planning
- Budget development
- KPI management
- Crisis management
- Service quality assurance
- Contract negotiation expertise
Certification
- Nationwide Mortgage Licensing System & Registry (NMLS) License - State Banking Authorities.
- Licensed Professional Clinical Counselor (LPC) - Missouri State Licensing Board.
- National Association of REALTORS® (NAR) Membership - National Association of Realtors.
Timeline
Owner/Therapist
8th Dimension Therapy, LLC
01.2023 - Current
Loan Officer
Veterans United Home Loans
05.2022 - 05.2023
Loan Officer Assistant
Veterans United Home Loans
05.2020 - 05.2022
- Nationwide Mortgage Licensing System & Registry (NMLS) License - State Banking Authorities.
- Licensed Professional Clinical Counselor (LPC) - Missouri State Licensing Board.
- National Association of REALTORS® (NAR) Membership - National Association of Realtors.
Master of Arts - Clinical Psychology
Forest Institute of Professional Psychology
Bachelor of Arts - Psychology
William Woods University
Similar Profiles
Joshua McFaddenJoshua McFadden
Principal/Founder at 8th Chakra Consulting & Little Regalia LLCPrincipal/Founder at 8th Chakra Consulting & Little Regalia LLC
ESMERALDA M DANIELSESMERALDA M DANIELS
Production Associate at 8th Street Branding LLCProduction Associate at 8th Street Branding LLC
Louis ThompsonLouis Thompson
General Building Contractor at New Dimension Investments Group LLCGeneral Building Contractor at New Dimension Investments Group LLC