Lailah Ming
Saint Louis
Summary
Experienced leader with strong background in guiding teams, managing complex projects, detail-oriented with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Crew Member
Five Below
02.2024 - Current
- Provide exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Handle merchandise returns professionally according to store policy, ensuring a seamless experience for the customer while protecting company interests.
- Provide exceptional customer service by actively listening to customer needs and offering relevant solutions based on their preferences.
- Train new employees on store policies, procedures, and best practices to ensure consistent performance standards.
- Collaborate with fellow team members to maintain a well-organized and visually appealing store layout.
- Assist in maintaining a safe working environment by adhering to all safety guidelines and reporting any hazards immediately.
- Open, shelve and merchandise new products in visually appealing and organized displays for optimal sales promotions.
- Efficiently operate cash register, accurately handling transactions and providing correct change to customers
- Collaborate with team members to ensure smooth workflow during busy periods, effectively managing time constraints
- Assist in inventory management by monitoring stock levels and notifying supervisor when supplies needed replenishment
In-Home Childcare Provider
Lailah's Childcare Services
01.2019 - Current
- Provided attentive and nurturing care for children ranging in age from infants to pre-teens
- Maintained open communication with parents, providing regular updates on their child's well-being and daily activities
- Followed specific dietary restrictions and prepared nutritious meals and snacks for children
- Engaged children in educational playtime activities, promoting cognitive development and creativity
- Managed bedtime routines, ensuring children were settled comfortably for a restful night's sleep
- Organized fun outings to parks, museums, libraries, or other recreational facilities to encourage socialization and exploration
- Handled emergency situations calmly and efficiently, following established protocols to ensure the safety of the children under my care
- Built strong relationships with families through trustworthiness, reliability, and professionalism
- Developed strong relationships with families, resulting in high levels of trust and confidence in childcare services provided.
- Vacuumed, cleaned up toys and emptied dishwasher to help family members with housekeeping tasks.
- Encouraged children to transition from diapers and assisted in development of good restroom habits.
- Maintained safe environment by keeping watchful eye on children.
- Supported children''s academic success by assisting them with homework assignments when needed.
- Demonstrated strong problem-solving skills when addressing conflicts or disagreements among children, resulting in peaceful resolutions that maintain harmony within the home.
- Created safe, inviting in-home environment conducive to structured activity and unstructured play.
- Managed daily schedules for multiple children, ensuring timely completion of tasks such as homework, chores, and extracurricular activities.
- Played engaging, age-appropriate games to entertain and educate children.
- Monitored behavior of 5 children between newborn and sixteen years of age.
- Facilitated open communication between parents and children by encouraging family discussions on various topics relevant to their lives.
- Supported young children through development of life skills such as taking turns, resolving conflict, and expressing emotions appropriately.
- Cared for children with ADHD, impulse control issues, mood dysregulation disorders, neurofibromatosis type 1, anxiety, depression, learning disabilities, special needs, allergies, and seizures.
- Administered prescribed medications in accordance with written instructions.
Early Education Teacher Assistant
Lee Hamilton Elementary School
10.2023 - 04.2024
- Managed classroom behavior by implementing positive reinforcement strategies and maintaining a safe learning environment
- Supported lead teacher in grading assignments and providing constructive feedback to students
- Assisted in the supervision of students during recess, lunchtime, and field trips
- Created a positive learning environment by fostering strong relationships with students based on trust and respect
- Assisted in the preparation of instructional materials such as worksheets, handouts, and visual aids
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Modeled positive behavior and communication skills for students.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Helped new preschool children get used to classes by giving one-on-one support.
- Greeted guests in with friendliness and professionalism.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Cashier
Walmart
05.2023 - 02.2024
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Crew Member
McDonald's
02.2021 - 09.2022
- Provided exceptional customer service by greeting customers, taking orders, and accurately processing payments
- Prepared food items according to standardized recipes and procedures, ensuring quality and consistency
- Maintained cleanliness and organization of work area, adhering to health and safety regulations
- Managed high-volume drive-thru orders efficiently, minimizing wait times for customers
- Collaborated with team members to ensure smooth operations during peak hours
- Demonstrated strong communication skills by effectively communicating order details with kitchen staff
- Handled customer inquiries and complaints in a professional manner, resolving issues promptly
- Operated cash register system accurately, handling transactions with precision
- Assisted in training new crew members on company policies, procedures, and customer service standards
- Contributed to maintaining inventory levels by restocking supplies as needed throughout shifts
- Followed proper food handling procedures to maintain freshness and prevent contamination
Early Education Teacher Assistant
Bermuda Elementary School
10.2021 - 04.2022
- Managed classroom behavior by implementing positive reinforcement strategies and maintaining a safe learning environment
- Supported lead teacher in grading assignments and providing constructive feedback to students
- Assisted in the supervision of students during recess, lunchtime, and field trips
- Created a positive learning environment by fostering strong relationships with students based on trust and respect
- Assisted in the preparation of instructional materials such as worksheets, handouts, and visual aids
- Managed classroom behavior by implementing positive reinforcement strategies and maintaining a safe learning environment
- Supported lead teacher in grading assignments and providing constructive feedback to students
- Assisted in the supervision of students during recess, lunchtime, and field trips
- Created a positive learning environment by fostering strong relationships with students based on trust and respect
- Assisted in the preparation of instructional materials such as worksheets, handouts, and visual aids
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Modeled positive behavior and communication skills for students.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Helped new preschool children get used to classes by giving one-on-one support.
- Greeted guests in with friendliness and professionalism.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Education
High School Diploma -
Innovation High School Cool Valley
St Louis, MO05.2024
Skills
- Deep learning
- Cash register
- Customer service
- Leadership
- Team management
- Cash handling
- Time management
- Clear communication
- Problem-solving
- Attention to detail
- Customer engagement
- Self-discipline
- Willingness to learn
- Adaptability and flexibility
- Multitasking and organization
Timeline
Crew Member
Five Below
02.2024 - Current
Early Education Teacher Assistant
Lee Hamilton Elementary School
10.2023 - 04.2024
Cashier
Walmart
05.2023 - 02.2024
Early Education Teacher Assistant
Bermuda Elementary School
10.2021 - 04.2022
Crew Member
McDonald's
02.2021 - 09.2022
In-Home Childcare Provider
Lailah's Childcare Services
01.2019 - Current
High School Diploma -
Innovation High School Cool Valley
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