Overview
Work History
Education
Skills
Awards
Affiliations
Timeline
Generic

Lailah BoBo

Raytown

Overview

5
5
years of professional experience

Work History

Banker

Central Bank of the Midwest
03.2024 - Current
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Educated customers on features and benefits of banking products and services.

Customer Service Associate

Walgreens
12.2023 - 02.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Cashier/Customer Service

Whataburger
10.2021 - 05.2022
  • During my employment at Whataburger, I furthered my experience in cashiering and interacting with customers. I also learned and worked with cooking and handling food and delivering food to customers in a precise and timely manner.

Customer Service Associate

Walgreens
10.2020 - 10.2021
  • I assisted customers at the register and on the sales floor by checking out their items and helping them find items. I help to stock items on designated truck days. I also work at the photo counter printing and helping customers make and receive photos.

Education

Undergraduate - English

Langston University
Langston, OK
02.2023

High school diploma - undefined

Fort Osage High School
Independence, MO
05.2022

Skills

  • Journalism Languages
  • Responsibility
  • Writing Skills
  • Flexible
  • English
  • Creative Writing
  • Organizational Skills
  • Customer service
  • Cash handling
  • Bank sales
  • Employee training assistance

Awards

Certificate of Completion June 2020 I have been attending the Delta GEMS Institute for about three years and this year I received a certificate for completing the program for another year. The Delta GEMS are an organizational group for young, African American women to learn life skills to apply to college and their future., Certificate of Excellence-Most Improved May 2020 I received this award in regard to my journalism skills and the effort I have applied to my stories for the FOHS Signal of Fort Osage High School (2019-20)., Activity Fort Award May 2020 This award allowed the certification of me to gain Varsity recognition in Journalism during the 2029-20 school year at Fort Osage High School., Certificate of Membership May 2020 The Chapter of Quill and Scroll International Honor Society for High School Journalists inducted me as a member.

Affiliations

Delta Gems January 2018 to May 2022 The Delta GEMS are an organizational group for young, African American women to learn life skills that we will apply to our futures. The group also provides skills and knowledge for college and career planning.

Timeline

Banker

Central Bank of the Midwest
03.2024 - Current

Customer Service Associate

Walgreens
12.2023 - 02.2024

Cashier/Customer Service

Whataburger
10.2021 - 05.2022

Customer Service Associate

Walgreens
10.2020 - 10.2021

Undergraduate - English

Langston University

High school diploma - undefined

Fort Osage High School

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Lailah BoBo