Laena Escobedo

• Assisted clients in accurately completing paperwork and forms to facilitate timely processing.
• Answered inquiries regarding license requirements and office procedures promptly.
• Processed customer applications for licenses and permits, ensuring compliance with regulations.
• Delivered excellent customer service, contributing to high levels of client satisfaction.
• Managed cash transactions and balanced cash drawer daily.
• Operated cash register to process cash, check, and credit card transactions.
• Collaborated with team members to ensure smooth office operations consistently.
• Performed data entry tasks to update customer accounts records.
• Verified accuracy of all paperwork prior to submission for processing.
• Processed customer orders promptly and accurately.
• Scanned documents into digital formats ensuring accuracy of content.
• Communicated with customers and employees to answer questions or explain information.
• Followed confidentiality rules to preserve data quality and reduce potential information compromise.
• Entered data into computer systems accurately and efficiently.

• Supervised team members to enhance store operations and elevate customer service.
• Handled cash register transactions accurately while providing excellent customer service.
• Assisted customers with inquiries and resolved issues to enhance shopping experience.
• Responded to customer inquiries and complaints in a professional manner.
• Trained new employees to ensure effective onboarding and consistent service standards.
• Guided team members to streamline daily operations and improve workflow.
• Managed inventory levels and restocked shelves to maintain product availability.
• Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
• Conducted daily cash register audits to ensure accurate financial reporting.
• Performed opening and closing procedures such as setting alarm systems, counting money.
• Delegated tasks to employees and monitored activities and task completion.
• Instructed staff on effective upselling techniques during training sessions.

• Assisted in managing daily store operations.
• Supervised daily operations including scheduling shifts, assigning duties.
• Delegated tasks to staff, establishing clear priorities and goals to streamline daily operations.
• Monitored inventory levels and coordinated timely restocking with suppliers to maintain optimal product availability.
• Developed a system for tracking inventory and ordering supplies.
• Implemented promotional displays to enhance product visibility and sales.
• Resolved customer inquiries and complaints, enhancing overall customer satisfaction and loyalty.
• Conducted regular audits of cash registers and financial transactions for accuracy.

Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.

• Supervised daily operations to ensure smooth store functionality.
• Trained new staff on service standards and operational procedures.
• Managed inventory levels and coordinated stock replenishment to ensure product availability.
• Handled customer inquiries and resolved complaints effectively.
• Delegated tasks based on team strengths to improve floor coverage and enhance service levels.
• Implemented promotional displays to increase product visibility and drive sales.
• Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
• Conducted regular quality checks to maintain food safety standards.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Collected and packaged outgoing mail for delivery

• Operated cash register and processed customer transactions, ensuring accuracy and speed to enhance customer satisfaction.
• Handled cash, credit, and gift card transactions accurately and securely.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Greeted customers and addressed inquiries about products and services, fostering a welcoming shopping environment.
• Assisted customers with menu selections and answered inquiries promptly.
• Helped customers find specific products, answered questions, and offered product advice.
• Provided exceptional customer service to patrons through active listening and engagement, contributing to positive shopping experiences.
• Trained new staff on register operations and customer service standards.
• Collaborated with team members to ensure smooth service during peak hours.
• Maintained cleanliness and organization of the dining area and workstations.
• Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
• Issued receipts, refunds, credits or change due to customers.
• Maintained current knowledge of store promotions to highlight sales to customers.
• Organized and replenished shelves with products to ensure availability for customers.
• Performed various tasks to support daily operations as directed by management.
• Adhered to food safety guidelines while preparing food items.
• Adhered to social distancing protocols and wore mask or face shield.